I am on my wife's PC trying to reset her Outlook email/account on her new hard drive after the old one crashed. Since it was installed, she can't access her account using her old password.  I have tried several times get a new password, filled in the security codes gave Outlook my own Hotmail/Outlook address so they can email me to get a new password, but the options are not working. How can I do what was once a simple process?