After successfully having been able to access my MSN Hotmail account for many years going back to 2006,  I find myself now in the uncomfortable situation of being unable to access any of  the contents of my Hotmail box.  I have a new Outlook.com mailbox which was empty, swept clean as it was put.  I do have a Microsoft billing account and an account number associated with it.  However, it seems the only way to access this account is by password.  Until 9/2/13,  I was able to sign in to my Hotmail box and would have been able to enter my Microsoft account.  On 9/5/13, however, when I clicked on the Outlook.com link on my MSN homepage, instead of going directly to the sign-in page, I was sent to a page requiring that I change my password.  After changing my password and  then signing in with the new password, I received the message that my password was "invalid".  On 9/22/13, if I remember correctly, I was signing into Outlook.com instead of Hotmail.com.  I've been without access to my Hotmail box for nearly a month now after many online searches and phone calls and reassurances  from Outlook that there would be no changes to mail service.

I would like to keep the Microsoft Windows Hotmail Plus account active by whatever name MSN chooses for it.  I do need to have a way to recover my last working Hotmail password or to create a new password. I really do need to read and respond to mail that is time-sensitive.  Is there anyone who can provide a direct way to sign-in to my Hotmail box?  If so, please contact me at *** Email address is removed for privacy ***.  I will be most grateful!

Carolyn

Reference #1218213452