He can access it through the email app on his phone, but he is unsuccessful when he tries to log in on a desktop computer. When he tries to get in via desktop he's told his password is wrong and then asked to answer a security question. The problem here is that he never set up a secret question and answer. The weird part is that he can still get into his email on his phone and ipad but nowhere else. This started a month or two ago.

He just spend a half an hour on the phone with Microsoft only to be told that they didn't provide support for Hotmail and then left on hold until he was disconnected. So, we're looking here for help. Why is it that the app works but the desktop version doesn't?

Any help would be much appreciated.