While I appreciate someone responding to my question and providing a thread to assisst me,  I had already stated that I have tried all the methods to "fix" my problem from reading the posts in the community forum.  Therefore, while you answered me, all you did was redirect me to a link I had already extensively read through.  What I would like is a solution.  There should be no reason why I cannot access my alumni email account and must be some way for microsoft to override the system.