Please can someone let me know how....after nearly a month of trying......I can get to my account  - - and  now very many--very important emails.   After Outlook took over......   I am unable to login, change password or able to complete all the questions on the repeatedly appearing questionnaire successfully enough for it to proceed..  Change of any password request does not get sent on to the requested alternate email details.   Grrrrr   frustration has now set in....Help me please    :{