Rules for sorting incoming mail not working

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
I have two folders under my Outlook.com Inbox, named "John" and "Mary". I've set up rules to move incoming mail to Folder "John" if the To or CC contains "*** Email address is removed for privacy ***", to Folder "Mary" if they contain "*** Email address is removed for privacy ***". They usually work well!

Here's the problem - if I receive a mail with To: *** Email address is removed for privacy *** and *** Email address is removed for privacy ***, I get two copies of the email in Folder "John" and none in Folder "Mary".

The same happens when I have To: *** Email address is removed for privacy *** and Cc: *** Email address is removed for privacy ***.

How do I get one copy automatically sent to "John" and one to "Mary", as intended by the sender?

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