We use Microsoft Office 2010, specifically got it for Outlook for our email account. When I log into webmail, there are messages in a POP folder, listed under deleted files. These messages are from people on my safe senders contact list. Why don't they go to my inbox? If they are not in my inbox, I cannot receive them into Office Outlook 2010, I  have to log on to webmail then move them to my inbox from the pop folder, then go back to my Office Outlook to see them in my inbox. I was told by Microsoft that in Office 2010, you cannot receive any junkmail, every known email address has to be added to my safe senders list in order to receive emails. So I've done that but it still won't bring them into my inbox. Really annoying to have to check the same email account in 2 different places to make sure I'm not missing anything. In Office Outlook, there is already a folder for junk mail but nothing ever comes to that folder, so why is it even there anyways?

Any ideas on how to fix this?

Thanks