Dear Team,

Please refer to the email id: *** Email address is removed for privacy *** (Outlook PC client).

This email id user has raised a concern to us that On 21st October, he received same email 4 times at 1.37 PM (IST). This email was supposed to be delivered only once for this client but instead he received 4 different mail with same content (Buy Leads).

Please refer to the attached screenshot where:

1. Same subject line which cannot be generated in our mailing system for a single user receiving more than one email.

2. The very first buy lead is visible in the screenshot's mail preview section which is also same for all mails.

We send these mails using services of SendGrid and on this concern they said "this could have occurred due to Outlook or the recipient server, and not SendGrid".  The email did not remain in our logs for too long , it was processed at 10/21/13 3:07:03 AM CST (GMT -6) and delivered at 10/21/13 3:07:18 AM CST (GMT -6) . No other events have occurred during this time.

Now, kindly check at your end

Why this user (*** Email address is removed for privacy ***) received same mail multiple times?

Why he is receiving such mails from us (*** Email address is removed for privacy ***) ONLY which are being sent via SendGrid and not from others?

Kindly assist.

Thanks & Regards, 

Pankaj Sharma