Hi,
In chronological order:
--got & used new skydrive account this year--sent links to family for photos about 3 months ago & no problems
--tried to sign in yesterday, but error read "account has been temporarily blocked" (mentioned about junk messages or violating the agreement) -- we don't know why since it's just some vacation & family photos on there
--we tried to reset password--didn't work, tried to get a code--got code by email & we were able to "edit" our account (added another ph.# to receive text), but cannot get any further into the website...i.e. to view the photos
--we clicked on "close account" but not sure if that even worked, so emailed support team (they didn't answer that question) & at first said we didn't have an account; subsequently they just mentioned about resetting password, & finally about asking the question on this forum
--today we have tried resetting password & getting codes several times--going in circles
We connect by using the website skydrive.live.com (we do not have an app installed).
We do not have a hotmail account.
Help please!
Thanks,
EAH