(This is what i received from Microsoft already)

Hello Phillip,

I apologize for the inconvenience; however we are not the right team to handle this issue.

The best I can do to help you is to point you in the right direction.

For issues related to Skydrive  please follow this link:http://answers.microsoft.com/en-us orhttp://windows.microsoft.com/en-IN/skydrive/skydrive-help#skydrive-help=tab1

I hope the information provided will be helpful and will serve the purpose

I will now proceed towards the archival of this case.

Thank you for choosing Microsoft.

Best Regards,

Nalin Sawle