I am trying to find the correct resource so that I can change my "Country/Region" from United States to Canada. In looking through the threads, I see links to the following location:

https://commerce.microsoft.com/paymenthub/help

From here, I have chosen, Getting Help > Contact > SkyDrive | Manage Payment Options | Other

After chatting with a representative, I was informed that he couldn't assist. I was then directed to

http://support.microsoft.com/

Get Live Help > More Products > Microsoft Account....somehow I ended up chatting with a person on a callback. She indicated that she couldn't assist. She could only change the language, but not my Country/Region. She then gave me a phone number, which was the general Microsoft phone number for Canada. That's going to be useless, too.

Can someone point me to the specific location where someone can assist? Please be as specific as possible, and please be sure that the contact individual can, in fact, assist.