Okay so a little over two months ago, my windows phone Facebook chat stopped working and said I needed to sign in again. When it redirected me to the sign in, it was not Facebook but Hotmail that it wanted me to re sign in to. After signing in as normal it told me that my account may be being used by someone else and they needed to confirm that it was indeed my account. When I start the process it wants to use my old email that had been removed last time I had tried to sign in to it. So I click the I can't receive my code option and fill out the survey. After doing so a email came telling me I didn't provide enough information and the only things i had not filled out were Credit Card, Microsoft Account Live Prepaid Card, and Subjects of recent emails. I almost always leave the subject blank and if I don't it is all just random gibberish. The Credit Card on account belongs to my Father and he was working at the time I filled out the survey. A few days later I ask my father to allow me to put in the last four digits on the card. After three days I get a response telling me that I still didn't have enough information to regain access. By this point I am frustrated and furious. I tried calling to talk to someone about this recent problem and was told by the automated response to fill out the survey once more. I fill out the survey and am told I still don't have enough information to regain access. I haven't been able to check my email in over a month and have been having trouble using anything on my windows phone. Tell me what I can do to regain access to my account. If it wasn't important to me I wouldn't have filled out the survey three times, so I find the email telling me that it recommends me making a new account, offensive and insensitive to my problem. I have many important things attached to this account and MUST regain access. Thank you for your time, and please fix this problem I am having.