My girlfriends account was deactivated a while ago by an ex who hacked into her account and deleted it. She needs access to this account so that she can reset her Facebook password. He hacked into this and changed everything so therefore she has no access to the pictures of her daughters that she kept on there. We have followed the process on Friday 19th July and received an email giving us our issue number (94183709) and saying you'll be in touch within 24hours, it is now Thursday 25th July and still no response. Can anyone please help her? Thanks