I have been assigned an email address from my college

it is a @gslive.wa.edu.au web address

But it doesn't work and tells me that this account doesn't exist when trying to sign into my email using outlook following the instructions from my college.

But when I attempt to verify my student status using dream spark or purchasing office365 university it wont fail when sending the verification to the student email address which I cant currently access.

My student number isn't new it has been around for many years at my college but I have only just begun using it again this may be a factor.

I have been told by my college that they cant help as they have tried to reset it and it has made no difference they have directed me to contact Microsoft so can some please guide me to the correct location to assist in the actual status of the account and correct the error.

Thanks in advance