How can I request a one time access code if Icannot log in to my Outlook Hotmail to see it? Ido not have "Text Messaging". Why can't I contact anyone directly to communicate. No "pre printed Questions" appear to address my problem.
*** Email address is removed for privacy ***
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when i go to open my hotmail account I am told i will need an access code within 2 days. I have not received this access code and i am afraid my account will be frozen. What do i do about it? Are they meant to text it to me? what if they dont have
my phone number?
Hi Muhammad
I now need to get an access code to be able to access my emails. In need the code sent to my work address. What to I have to do to arrange for the code sent to my work address?
Deborah
I provide the code I received initially and if it is accepted (and it isn't always) then am only able to get to my account info page. I CANNOT get to my messages. Equally each account is the reference for the other in terms of receiving an access code.
I have also provided a non MS account for those codes. Regardles of how I receive the code(s) I cannot get to my mail. I do NOT want this hassle - the system was fine before - login (user-name) and password. Why this mess of codes and so on. And how do I get
to fully access my two accounts again - the in-boxes etc.?
When I have had fresh codes sent I still end up on the account info page only!
As it stands I cannot access either of my two accounts and this is going to present some serious issues very shortly. Whoevever dreamed up this latest process seriously needs to re-address it and ensure that the sytems works properly - when a code is provided.
I do not wish to use codes - other than my until now standard login path.
Notifying me when I get an answer here is of course not a working proposition; as I cannot access any of my hotmail accounts messages!!!!
Hello,
My name is Miriam and I have called on several occasion to receive the access code that accompanies the link to unlock and regain access to my original account, *** Email address is removed for privacy ***
I have opened a new account to which escalations can hopefully send the access code and link to unlock my account. The new email account is *** Email address is removed for privacy ***
I have two reference numbers provided by escalations technical support at Microsoft. These reference #'s are 1212072274 and 1212244989
I have sent an account recovery request on July 16th and July 18th, and have received an email titles "Final Update" on July 18th.
I received a request for feedback on July 22nd, to which I provided feedback.
I provided an account recovery request on July 24, with Issue # 94666509
I received another Final Update on July 24th regarding my locked out account *** Email address is removed for privacy ***
I have received a Windows Live Customer Support Response on July 26th, with Reference # SRX1212072274ID. This email stated that I had received a password reset link to my alternate email address *** Email address is removed for privacy ***
Upon attempting to access this link, I was asked for a password/code which was never provided to me with the link. As a result, when I attempted to access this link a second time, I was advised that it had already expired.
I contacted Windows Live Customer Support again, and on July 27th was advised via email that I had again been provided with a password reset link, and once again it expired before I had received any new password or code to unlock my account. The email subject line had reference # SRX1212244989ID.
Today, I have once again called Customer Support and was advised to open a new account. I did so, and the new account is *** Email address is removed for privacy ***
I was advised that once a new account had been opened, I should then go to answers.microsoft.com and post as much information as possible related to my case, so that I may hopefully receive a THIRD password reset link, but this time, with the code or password to accompany it, so I may finally unlock and access my blocked account.
I await your prompt response. I have been dealing with this issue patiently for about three weeks now, and hope to finally be able to resolve this issue and recover more than 15 years of email information which is currently in-accessible to me. Thank you.
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