| i wrote to online safety team, because my account is block, and i tried more than 5 times to fill up the form to get a new passework, but its always said i didnt give the right information in the form. but its not true, i dont know what
to do anymore, i need my email. thank you Hello, After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concern. You may post your concern through the following link: http://answers.microsoft.com/en-us/windowslive/forum/liveid-signin Sincerely, Geraldine Online Safety Team |
After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concern.
I can not sign into my email after a day that I changed my password had it for over 4 years, I did not make the e mail up one of my managers did 5 years ago. so I cant answer the questions that they asked 5 years ago, I did give them emails that was sent on Wed this week and also gave them the stuff in subject line and also the passwords for the account but yet they say that is not enough info I need this email as I closed my store in may and have used it for job hunt. they can tell it is mine as my name is on the email signature has been for 4 years I can give them emails for long time back as it is on my phone I can sign into it but they blocked it so I cant see anything I think this is wrong I have given them more then enough info and yet they will not let me see my email and why did they close it as it ran for a day from when I changed my password I changed because someone was trying to get into my blackberry account
To anyone reading this board with Hotmail issues, I can advise that you be patient as the Microsoft folks work with you. I went around the circle of reacredditating / reactivating / proving my account details several times over the past 2 months. I was
highly frustrated because I was only getting robot responses sending me around the process of proving that `I was the owner of my 12 year old account. Very tough. and needless to say I lost many short term contracts because my account was off air.
However, I want to thank the more than 15 individual moderators, escalation agents and system analysts who were involved in my case and to whom I was extremely rude and abrupt in my approach in getting my account re-opened. I now understand that my original
hotmail address is still functional and the original data not lost nor archived, it has simply been transferred over to the new outlook format and that logging in with my hotmail details is still as it used to be. So persist, (it took me 6 weeks all up) and
keep creating your requests on the newer recommended site, not this one. IN the end it seems as if it was just a matter of someone at the appropriate level of decision making to look over the issue and work out the solution.
My approach was not everybody's style yet in my case, the only way I can understand the complexity of today's IT and get something done.
Thanks to this Microsoft team.
Shane: *** Email address is removed for privacy ***
Dubai
Hello,
After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Support Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concern.
You may post your concern through the following link:
http://answers.microsoft.com/en-us
Sincerely,
Tommy
Online Safety Team
I have gotten this same request before & I am no closer to getting my password reset than when I started 4 days ago. What to I need to do to talk to someone who can actually help me?
Here is some information (again).
I have filled out that questionnaire many times.
The problems are:
1 I created that account in Alabama, I now live in Iowa.
2 The e-mail address and the phone number to send the reset information to are both invalid now.
3 I don't own an X-box.
4 I used the account as a receive only. There are no subject lines or contacts anymore. I used the account as a Spam filter. The few replies I made with it have been long deleted.
I need to talk to a human being to explain what happened. you can contact me at 515-333-7296 or *** Email address is removed for privacy ***. Right now, all my microsoft based e-mail accounts are blocked. Even the new outlook.com address I created a few weeks ago.
Please just call me and let me talk to a human. You are about the 5th person I have been shuffled off to. I don't need the e-mail account so much as it is my log-in to Microsoft Money. Without the reset, I cannot access over 6 years of bank data that I needed on the 1st of this month. Please contact me in person!!!
Mike Miller
Carlisle, Iowa
*** Email address is removed for privacy ***
Hello!
I've had a Hotmail email account for many years and my profile has my name, address, photo, DOB, etc. Right now, I need a document that shows the email address is registered to me. How do I request a hardcopy of my account details from Microsoft?
Obviously, for someone else's account, this would have to be done through a legal request but what are the steps for requesting my own account information and is there a way to expedite this request (don't mind paying a fee)?
Thank you!
SY.
I've had a Hotmail email account for many years and my profile has my name, address, photo, DOB, etc. Right now, I need a document that shows the email address is registered to me. How do I request a hardcopy of my account details from Microsoft?
Obviously, for someone else's account, this would have to be done through a legal request but what are the steps for requesting my own account information and is there a way to expedite this request (don't mind paying a fee)?
Thank you!
SY.
Hello,
I have been unable to access my Outlook.com email account for the past week. The issue started when I was unable to fetch new mail from the POP server. I wasn't sure what the problem was a the time, but when I tried to sign in at outlook.com I received the following message:
Your account has been closed
I have been unable to access my Outlook.com email account for the past week. The issue started when I was unable to fetch new mail from the POP server. I wasn't sure what the problem was a the time, but when I tried to sign in at outlook.com I received the following message:
Your account has been closed
It looks like the Terms of Use may have been violated. To have our support team look into this, please click the support link below.
I have filled out the account recovery form numerous times and I haven't received much for response. The last response I received was:
Is there anyway I can verify the account so it can be re-opened? I really need access to my email asap, and I am willing to provide any verification to get things back to normal.
Thank you.
Barb
I have filled out the account recovery form numerous times and I haven't received much for response. The last response I received was:
After reviewing the information you provided and looking at your account details, I have determined that the Microsoft Account Public Moderators can best address your concern. They are experts in your field of inquiry and would be in a better position to address your concernSo here I am posting on this forum, hoping someone will be able to help. I didn't violate any of the terms of use, so I am assuming that my account was hacked and used for spamming purposes. I reset my account password a few days ago but that didn't make a difference in regards to my account being re-opened.
Is there anyway I can verify the account so it can be re-opened? I really need access to my email asap, and I am willing to provide any verification to get things back to normal.
Thank you.
Barb
I've been pointed here by one of the agents from a Microsoft customer service live chat but after a quick browse of the forum this doesn't seem like the place to raise user specific queries with account details etc. Not sure how he thinks I will be able to get the right help here without disclosing my relevant email address etc but here's the problem:
When trying to sign in to my old account I get a message saying "That Microsoft account doesn't exist"; this is strange as I know this account definitely does (or should) exist; I checked I'd entered my details correctly numerous (read: at least 10-15) times, I have e-mails between both the inaccessible account and my latest account and this (inaccessible) account is also actually the one set up as a backup e-mail address for my latest account (as well as providing the login details for a few of my other online accounts). The fact I can no longer access it is extremely worrying as you can probably imagine. Any ideas what on earth is going on please? Do Microsoft now delete accounts when they are inactive even if they are still being used indirectly for login details, backups etc? Surely not.
If this is the case though - what is Microsoft's policy on recovering the old account? How do I get it back? I'd be grateful for anyone who has any insight to share their thoughts.
I've been pointed here by one of the agents from a Microsoft customer service live chat but after a quick browse of the forum this doesn't seem like the place to raise user specific queries with account details etc. Not sure how he thinks I will be able to get the right help here without disclosing my relevant email address etc but here's the problem:
When trying to sign in to my old account I get a message saying "That Microsoft account doesn't exist"; this is strange as I know this account definitely does (or should) exist; I checked I'd entered my details correctly numerous (read: at least 10-15) times, I have e-mails between both the inaccessible account and my latest account and this (inaccessible) account is also actually the one set up as a backup e-mail address for my latest account (as well as providing the login details for a few of my other online accounts). The fact I can no longer access it is extremely worrying as you can probably imagine. Any ideas what on earth is going on please? Do Microsoft now delete accounts when they are inactive even if they are still being used indirectly for login details, backups etc? Surely not.
If this is the case though - what is Microsoft's policy on recovering the old account? How do I get it back? I'd be grateful for anyone who has any insight to share their thoughts.
I recently was asked to verify my account details when i switched on my Xbox. The Hotmail account that i had it set up with is an account i have had for 5+ years and that i only now use for Xbox. I have not used it for sending or receiving emails in a
couple of years so have completely forgotten the majority of the log in information. (I should have switched my Xbox to a current account....Stupid i know)
I submitted an account recovery request form to try and prove who i was but it was rejected on a number of occasions and as a result my hotmail account has been blocked.
I am keen to get access back to this account and switch it to my currently used Microsoft account as I have nearly 3 years of Xbox achievements etc that i would be devastated to lose.
Help!
I signed in to skydrive successfully on my new windows 8 desktop but erroneously closed the microsoft account and so had to set up a new one. When i now try to log in to Skydrive it persistently displays my old e-mail address and won't recognise the new
account details. If I try to follow the instruction to sign in with a new e-mail address I get the message "There was a problem with signing you in". This is despite the new microsoft account working perfectly well for everything else and indeed it allowed
me to open a skydrive account on a new tablet without any problems. How can a resolve this please and am I just doing something wrong?
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