I had a problem adding an ipad to my account and phoned what looked like a genuine Microsoft help line, it was not.
They had remote control of my computer for a few moments before I realised and reset my password, contact e-mail and phone number.
How can I reset my account password? I am are using 2 step verification and my contact email and phone number have been changed and the other method is automatically ignored because I am using 2 step verification.
I have phoned support and was told to use the password recovery link which due to these reasons will not work and then to try live help, which is not available for Hotmail/outlook support.
Neill
Hi,
I have forgotten my MS account password. So I tried to reset it, but I couldn't. I have created another account to use my Window 8. (This is the account I created. I cannot access the original account..)
However, whenever I try to install or change something, Window 8 asks for the original account password. I guess the original account which I forgot the password, it the main account that allows any changes.
When I try to reset the password on the webpage, it says my original account is incorrect.
I have checked multiple times if the email address is the same as what is shown in my Window 8 account.
However, I can't reset password because it keeps saying that the email account is incorrect.
Could you help me with this issue?
Thank you very much.
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