Outlook Mail App Problem

31. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Ok, I had to get a new laptop because my 8 month old Toshiba died.  Both it and this one have Windows 8. and on the Toshiba I did use the Outlook Mail app with out a problem.  I set it up, on that laptop and husband's HP windows 8 laptop.  So when I got this Acer laptop a few days ago, I set it up in a similar fashion.  In fact I was very happy when I signed into my Microsoft account to see that it simply imported many of my settings like desktop wall paper, favorites etc...   

When I got to the mail app, it prompted me for my account info and kept telling me the password was wrong, which it isn't because I can sign into Outlook.com with that information and bring up my mail.  I then thought well maybe it wants me to sign in with a actual outlook.com email address so I tried that, said that was wrong.  It isn't.  

Then last night I some how stumbled upon (while trying to get my password to work and account added) verifying this laptop as a "trusted device" so I did that, successfully.  I then shut it all down and thinking I would get it all squared away this morning.  I got up, turned the laptop on, opened the mail app.  Um no.  Now, it tells me these accounts (I tried both my master email that I use to access mail via web and the outlook.com email address), now it tells me I've already added those accounts.  Lovely, except the mail app is blank.  I mean not just no mail, no folders just a big white screen with a blue border and small txt in the bottom left corner saying to add accounts go to settings.

I looked up FAQ for issues, and I tried to sync, thinking that was it, but there is no swiping from the bottom, with finger or mouse (this laptop has a touch screen so I tried both ways).

So what do I have to do to be able to read email in this app?  I'm sure it's something stupid I am over looking, but on the outside chance that it is a problem with the app itself, I thought I should seek help.

Thanks

Problem Importing Windows Live Mail to New Computer

08. June 2012 · Write a comment · Categories: livemail · Tags: , , , , , , , , ,

I am attempting to import Windows Live Mail messages into a new computer, but it refuses to do it! The details are as follows..............

The source is the hard disk from a crashed Acer laptop. The machine is irreparable, and WinXP will not boot in any mode. So I coupled the hard disk to a borrowed laptop running Win 7 Ultimate, and used Ubuntu to find my data on the hard disk from the crashed Acer. I found and copied my data, and using a memory stick transferred them to the destination - my new Asus laptop running Win 7 Home Premium. This was successful, and I can read documents, spreadsheets, etc, using Libre Office. Wonderfull!

I used the same Ubuntu software to locate my email files, and copied them to the memory stick. Looking at the properties on the borrowed Win 7 Ultimate laptop, all seems to be in order - I can see folders, and the files have .eml extensions as expected.

But when I plug the memory stick into the new Asus, and try to import into WLM, it fails, saying either there are no files (there are!) or that they are in use by someone else ( no!) But as I look at the properties now on the memory stick connected to the new Asus, all the files have lost their .eml extensions, and now have new extensions like 00000001, 0000000A, 000000078, etc..... So I guess WLM says no files because they have all lost their .eml extensions.

It may be relevant that the old Acer was running XP Pro, 32 bit, the borrowed Win 7 Ultimate machine is 32 bit, and the new Asus Win 7 Home Prem is 64 bit. Incidentally, I have checked and the default file extension for WLM is .eml (but it is greyed out.)

I really need these old emails, so I will be extremely gratefull if anybody can help me to fix this issue and get the emails transferred.