Hi, my son has bought himself a new Smartphone, to download games it has stated that he needs a Microsoft account for it, this has been set up, then it came back with the age verification challenge, to which I had to create my own Microsoft account. Initial attempts of verification were rejected stating that the parent and child had to be in the same country, after a slight tweak to my account, I found that for some reason his account had been set up automatically as if he was in the US, one step closer to resolving. Attempts to verify his account and numerous password changes (for some reason to his account), it just states that there is an error with the system currently and to try again later!
The phone won't even use my Microsoft account for me to access the basic software updates that the phone needs to operate!
Extremely annoying and am now on the verge of telling him to take the phone back as it's not worth all this hassle!
Can anyone help or have any suggestions other than throwing it through the window?
The error code states:
Our system is temporarily unavailable. Please try again later.
If the problem persists, please contact customer support.
(40101-[2]-74dceffb-47ff-ac25-2cc84f03d4b4)
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