Unknown Windows and Email issue

14. March 2014 · Write a comment · Categories: Uncategorized · Tags: ,

For a little over a week now, this is the error code I get when I try to create or reply to an email.

I connect to my email from the windows live mail icon located in my tool bar, but cox.net is my actual email provider, and is a POP email

C:\Users\xxxxx\AppData\Local\Temp\WER79F.tmp.WERInternalMetadata.xml

  C:\Users\xxxxx\AppData\Local\Temp\WER1D32.tmp.appcompat.txt

  C:\Users\xxxxx\AppData\Local\Temp\WER1DFE.tmp.mdmp

Also, when I open my browser I get an error message

"Internet Explorer has stopped working,

A problem caused the program to stop working correctly

Windows will close the program and notify you if a solution is available."

I run Windows 7, with Windows live mail, Cox.net is my provider and is a dedicated internet connection.

.

I keep getting the same response from the same guy ZigZag3143 (MS - MVP)  "Type "Wlarp" into search (without the quotes of course) then press enter>repair all WLE programs."

I have done this several times now and am not able to resolve the issue. There is no known new programs on my laptop that may have infected it. Everything was fine when I went to bed and not working when I got up in the morning to check my mail. My laptop is powered off when I'm not using it.

I hope someone can help,

Thanks in advance for not asking me to try Wlarp again =)

-Bill

Windows Live Mail issues

12. March 2014 · Write a comment · Categories: livemail · Tags: ,

For a little over a week now, this is the error code I get when I try to create or reply to an email.

C:\Users\xxxxx\AppData\Local\Temp\WER79F.tmp.WERInternalMetadata.xml

  C:\Users\xxxxx\AppData\Local\Temp\WER1D32.tmp.appcompat.txt

  C:\Users\xxxxx\AppData\Local\Temp\WER1DFE.tmp.mdmp

Also, when I open my browser I get an error message

"Internet Explorer has stopped working,

A problem caused the program to stop working correctly

Windows will close the program and notify you if a solution is available."

I run Windows 7, with Windows live mail, Cox.net is my provider and is a dedicated internet connection.

I keep getting the same response from the same guy ZigZag3143 (MS - MVP)  "Type "Wlarp" into search (without the quotes of course) then press enter>repair all WLE programs."

I have done this several times now and am not able to resolve the issue. There is no known new programs on my laptop that may have infected it. Everything was fine when I went to bed and not working when I got up in the morning to check my mail. My laptop is powered off when I'm not using it, if that matters.

I hope someone can help,

Thanks in advance for not asking me to try Wlarp again =)

-Bill

Unknown Windows live issues

10. March 2014 · Write a comment · Categories: livemail · Tags: ,

For a little over a week now, this is the error code I get when I try to create or reply to an email.

C:\Users\xxxxx\AppData\Local\Temp\WER79F.tmp.WERInternalMetadata.xml

  C:\Users\xxxxx\AppData\Local\Temp\WER1D32.tmp.appcompat.txt

  C:\Users\xxxxx\AppData\Local\Temp\WER1DFE.tmp.mdmp

Also, when I open my browser I get an error message

"Internet Explorer has stopped working,

A problem caused the program to stop working correctly

Windows will close the program and notify you if a solution is available."

I run Windows 7, with Windows live mail, Cox.net is my provider and is a dedicated internet connection.

I keep getting the same response from the same guy ZigZag3143 (MS - MVP)  "Type "Wlarp" into search (without the quotes of course) then press enter>repair all WLE programs."

I have done this several times now and am not able to resolve the issue. There is no known new programs on my laptop that may have infected it. Everything was fine when I went to bed and not working when I got up in the morning to check my mail. My laptop is powered off when I'm not using it.

I hope someone can help,

Thanks in advance for not asking me to try Wlarp again =)

-Bill

Skydrive crashes when setting a file to be available offline in Windows 8.1 Ent RTM

27. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,

It seems to be working and syncing fine for files that were already set to be available offline.  I don't know what changed.  Now, when I right click on a file under the skydrive folder and select "Make available offline", nothing appears to happen except that right clicking on any other item no longer brings up a context menu (if I navigate to a different folder and come back, the context menu works again).


Examination of the logs shows two events every time this happens.


I have no idea what to check next.  Any help?


Log Name:      Application
Source:        Application Error
Date:          9/26/2013 9:33:08 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Win81Ent-PC
Description:
Faulting application name: skydrive.exe, version: 6.3.9600.16384, time stamp: 0x5215d0a0
Faulting module name: SyncEngine.DLL, version: 6.3.9600.16384, time stamp: 0x5215d389
Exception code: 0xc0000005
Fault offset: 0x00000000001ad3e0
Faulting process id: 0x195c
Faulting application start time: 0x01cebb29e6df2fa8
Faulting application path: C:\Windows\System32\skydrive.exe
Faulting module path: C:\Windows\System32\SyncEngine.DLL
Report Id: 24c9ba69-271d-11e3-8256-1c659dac992c
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-27T02:33:08.000000000Z" />
    <EventRecordID>3107</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Win81Ent-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>skydrive.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d0a0</Data>
    <Data>SyncEngine.DLL</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d389</Data>
    <Data>c0000005</Data>
    <Data>00000000001ad3e0</Data>
    <Data>195c</Data>
    <Data>01cebb29e6df2fa8</Data>
    <Data>C:\Windows\System32\skydrive.exe</Data>
    <Data>C:\Windows\System32\SyncEngine.DLL</Data>
    <Data>24c9ba69-271d-11e3-8256-1c659dac992c</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>


Log Name:      Application
Source:        Windows Error Reporting
Date:          9/26/2013 9:33:09 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      Win81Ent-PC
Description:
Fault bucket 125759680, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: skydrive.exe
P2: 6.3.9600.16384
P3: 5215d0a0
P4: SyncEngine.DLL
P5: 6.3.9600.16384
P6: 5215d389
P7: c0000005
P8: 00000000001ad3e0
P9:
P10:

Attached files:
C:\Users\jordan\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-09-26.2133.6492-1.etl
C:\Users\jordan\AppData\Local\Temp\WER2E0A.tmp.WERInternalMetadata.xml
C:\Users\jordan\AppData\Local\Temp\WER2FD0.tmp.appcompat.txt
memory.hdmp

These files may be available here:
C:\Users\jordan\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_skydrive.exe_d9bd52a4067b38acd4369c658c9c94cea59201_c2ef2c98_15d22ffe

Analysis symbol:
Rechecking for solution: 0
Report Id: 24c9ba69-271d-11e3-8256-1c659dac992c
Report Status: 4104
Hashed bucket: 75983b1df576965e2c70980683ab36d2
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-09-27T02:33:09.000000000Z" />
    <EventRecordID>3108</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Win81Ent-PC</Computer>
    <Security />
  </System>
  <EventData>
    <Data>125759680</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>skydrive.exe</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d0a0</Data>
    <Data>SyncEngine.DLL</Data>
    <Data>6.3.9600.16384</Data>
    <Data>5215d389</Data>
    <Data>c0000005</Data>
    <Data>00000000001ad3e0</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\jordan\AppData\Local\Microsoft\Windows\SkyDrive\logs\SyncEngine-2013-09-26.2133.6492-1.etl
C:\Users\jordan\AppData\Local\Temp\WER2E0A.tmp.WERInternalMetadata.xml
C:\Users\jordan\AppData\Local\Temp\WER2FD0.tmp.appcompat.txt
memory.hdmp</Data>
    <Data>C:\Users\jordan\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_skydrive.exe_d9bd52a4067b38acd4369c658c9c94cea59201_c2ef2c98_15d22ffe</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>24c9ba69-271d-11e3-8256-1c659dac992c</Data>
    <Data>4104</Data>
    <Data>75983b1df576965e2c70980683ab36d2</Data>
  </EventData>
</Event>

Hidden folders in Skydrive – how to see?

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
When looking at my home PC via Skydrive, I can browse to C:\Users\myname, but I need to get to C:\Users\myname\AppData, etc. to get to something in my roaming profile.

Unfortunately, in the Skydrive web interface, I can't see C:\Users\myname\AppData, because AppData in Win 7 is a hidden folder.

Is there a way to say "view hidden folders" in the web interface?

“Outlook requires restart…” after waking from sleep

09. May 2013 · Write a comment · Categories: Outlook for Mac · Tags: , , ,

Hello,

 

Environment:

AD authenticated

Folder redirection enabled (including AppData(Roaming))

Office 365 (ADFS)

 

Problem:

The following Outlook error message is triggered when waking from sleep.  "Microsoft Outlook must be closed because an error occurred..." 

 

The issue only occurs when Outlook is re-accessed after being woken.  If Outlook is closed and requires it to be open, nthere are no issues.  If Outlook is completely closed prior to sleep, there are no issues.

 

Any ideas?