MAC restarts when installing Ofice 2011 for MAC

17. November 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , ,

Trying to resolve an issue with Outlook I was advices to remove Office 2011 for MAC completely.

I'm on OS 10.8.2 and the Office 2011 version I'm trying to install is 14.0.1.

I removed all the MS componets manually as per the instructions. (licnce key, preference, fonts, application, user data, etc.)

Tried instaling - MAC restarts when I'm about 20% the step of writing files.

Researched and found dvice to do safe boot, verify disk permissions, ect. etc. - followed all these steps.

Restart and try again - same result.

 

The DVD is the original MS DVD and I tried it on a different MAC - works fine. I have more than enough space - I allowed the report to be sent to Apple but can send this separately.

Tried to revert to a saved (zipped) version of Office 14.2.3 (this was originally installed but was adviced to go back to 14.1.0 to resolve issues) but this version now has the same problem as installing from the DVD.

 

Any suggestions?

Je n’ai plus accès à messenger sur mon ipad apple alors que sur mon PC cela fonctionne. Merci de m’aider

11. November 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
Since a few days, I haven't access to messenger on my ipad apple but it's all right on my computer. Thanks for your help.

I recently changed my Hotmail password on my Apple laptop and now get a message from my iPad that my password is incorrect. My iPad is currently frozen with this messsage; I’m unable to get out of it.

06. November 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , , , ,
frozen with this message:

Password Incorrect
Enter the password for the
Exchange account "Hotmail"

Each time I enter my new password, the same message field pops up.

The frame behind the Password Incorrect field is for the Software Update.


Complete loss of all Outlook data. – all historic emails have disappeared, there are no folders, no calendar. HOW DO I GET IT BACK?

02. November 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,
Outlook appears to be there, but it's a basic framework as if my account had moved elsewhere and this is a new blank account.  My account doesn't seem to be visible anywhere obvious.

Just to give some background - may be relevant or not! On 25/9/12 I had a major computer breakage which was followed by an insurance paid full repair by a local company recommended by Apple.  This involved new hard disk, installation of Lion. They used my Time machine to import all my old data (incl emails). All fine, working fine.  Had emails coming in, full calendar, computer was working well (better than before if anything), no problems.  Then - about 2 weeks ago, maybe a bit more  - I got a hacking attack (diverted emails and spam looking as if from me sent to all my address book asking for money to be sent to rescue me from Spain!) . I contacted BTinternet security, changed my password and the emails were re-routed back to me.  Then I upgraded Norton Antivirus and the firewall following hacking attack (I had help from both BT and Norton technical support lines who set up everything for me - I'm not a tech expert - in fact quite useless!!).  Everything then seemed fine.  The problem with Outlook may arise from a) breakage (don't think so, everything ok after that) b) hacking (ditto) c) new firewall? d) new incompatible software? e) Apple and Microsoft playing silly games with incompatible software upgrades?

About 10 days ago - after the hacking attack, but not immediately afterwards, it worked for about a week - Outlook stopped working. This was intermittent at first - I couldn't receive but could send -then couldn't send but could receive.  Could download (pop messages) from btinternet yahoo intermittently to Outlook. Throughout I  could send and receive in Yahoo with no problems. So I did that, just popping the messages to my archive in Outlook intermittently.  After about a week of this go-slow it stopped working completely - neither send or receive . So I started using just my btinternet/Yahoo account without using Outlook at all -all fine.  I had the Outlook data file - all my old emails and calendar -just sitting there - which I wanted for reference.

But Yahoo mail's a really simple system and I use all my old emails for data (work and reference).  So- in order to get my incoming emails in decent order for future reference -  yesterday I started using Mail (within Mac). Again, all fine.  And the old Outlook files were there when I needed to check data in an old email or an email address.

BUT today wanted to check an old email, and ALL my historic emails in Outlook not there- whole account is blank. No calendar, no outlook, nothing. Not even empty folders. As if completely new account.  What do I do?

My computer is Mac OS X Version 10.7.5, processor is 3.2GHZ Intel Core 13, startup disk Macintosh HD, memory 4GB 1333 MHz RAM,  software is Mac OS X Lion 10.7.5 (11G63),  Outlook was 14.2.4.

I don't mind not using Outlook, ok with Mail (yes, it's a bit cumbersome and doesn't have the same features as Microsoft Outlook but at least it runs!).  BUT I would like to get my old emails back! And my calendar!

They have all disappeared, it's as if - overnight - they have been wiped and the account never existed.  I did not delete these! 

I've spoken to Apple about using Time Machine to get the data back. BUT Time Machine was switched off as at 24/9/12 (ie the data used pre accident) and wasn't switched back on, so I would lose about a month's emails.  AND the Apple helpline guy - very helpful - said that sometimes there is loss of data from Microsoft files when they get these from Time machine so to ask Microsoft first.  

So - please - where can I look for them? What can I do? Idiot's guide please!!!

Outlook wont sync to Mac Address book so I can’t sync my iphone?

23. October 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,

After spending 2 hours with Apple troubleshooting why all of a suddent I can't sync my phone and MAC we found that Outlook is not allowing my contacts to move over to the Mac address book which is where the iphone/itunes sync from. Strangely, it took all my contacts out of my phone and left me with just Facebook contact details, their phone numbers addresses disappeared. They are still on my MAC. Has anyone got any ideas?

 

Outlook 2011 will not print anymore all other programs do print

23. October 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , ,
Hi there.
Since yesterday my iMac with outlook 2011 will not print out emails, but it will print with other programs including a word document. can you please help as I have phoned apple and they said I have to get in contact with you guys.

Regards Beatrice

Error "Microsoft Outlook must be closed because an error occurred. Any unsaved work may be lost."

18. October 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , ,
Help please!!!

I upgraded from 10.7.2 to 10.8.2
Had several issues with external monitor, Apple recommended I reinstall 10.8.2
I reinstalled mac osx 10.8.2
External monitor issue resolved (monitor would not stay on when lid was closed)
I then reinstalled norton AV
I then reinstalled office 2011
I upgraded Office to 14.2.4 (had issues but followed the Microsoft developers recommendation to install)
Install completed with success

Problem now is I am getting a popup window "Microsoft Outlook must be closed because an error occurred. Any unsaved work may be lost."
Outlook 2011 crashes

MacBook Air 13-inch, Late 2010
Processor  2.13 GHz Intel Core 2 Duo
Memory  4 GB 1067 MHz DDR3

Running Processes
Active Memory: 1.63 GB
Free Memory: 412.0 MB
Wired Memory: 752.9 MB
Used Memory: 3.60 GB
Inactive Memory: 1.23 GB
Total VM: 277.50 GB
Number of processes: 122

PID    Process Name              User       CPU      Real Mem        Virtual Mem   
0      kernel_task               root       11.1     392.5 MB        4.64 GB         
1      launchd                   root       0.0      1.9 MB          2.34 GB         
11     UserEventAgent            root       0.0      3.9 MB          2.35 GB         
12     kextd                     root       0.0      3.6 MB          2.33 GB         
13     taskgated                 root       0.0      3.3 MB          2.35 GB         
14     notifyd                   root       0.0      1.6 MB          2.34 GB         
15     securityd                 root       1.0      7.1 MB          2.35 GB         
16     diskarbitrationd          root       0.0      1.6 MB          2.33 GB         
17     configd                   root       0.0      4.1 MB          2.34 GB         
18     powerd                    root       0.0      1.7 MB          2.35 GB         
19     syslogd                   root       0.0      1.1 MB          2.34 GB         
20     distnoted                 root       0.0      2.1 MB          2.35 GB         
21     cfprefsd                  root       0.0      1.4 MB          2.33 GB         
22     opendirectoryd            root       0.0      10.0 MB         2.36 GB         
40     warmd                     nobody     0.0      6.6 MB          2.34 GB         
41     usbmuxd                   _usbmuxd   0.0      2.2 MB          2.34 GB         
44     stackshot                 root       0.0      1.1 MB          2.33 GB         
45     SleepServicesD            root       0.0      1.8 MB          2.33 GB         
47     revisiond                 root       0.0      2.6 MB          2.35 GB         
52     netbiosd                  _netbios   0.0      2.7 MB          2.34 GB         
53     mds                       root       0.7      133.4 MB        3.03 GB         
54     mDNSResponder             _mdnsrespo 0.0      3.4 MB          2.34 GB         
57     loginwindow               fred       0.0      19.6 MB         2.45 GB         
58     locationd                 _locationd 0.0      7.2 MB          2.36 GB         
59     KernelEventAgent          root       0.0      996 KB          2.33 GB         
60     kdc                       root       0.0      2.7 MB          2.33 GB         
62     hidd                      root       0.0      1.7 MB          2.33 GB         
63     fseventsd                 root       0.1      8.8 MB          2.39 GB         
65     dynamic_pager             root       0.0      776 KB          2.32 GB         
68     appleeventsd              _eppc      0.0      2.7 MB          2.35 GB         
71     blued                     root       0.0      4.1 MB          2.35 GB         
72     awacsd                    root       0.0      7.1 MB          2.35 GB         
73     autofsd                   root       0.0      1.8 MB          2.33 GB         
74     apsd                      root       0.0      7.5 MB          2.35 GB         
75     SymDaemon                 root       0.9      432.4 MB        2.76 GB         
80     coreservicesd             root       0.1      28.7 MB         2.39 GB         
86     WindowServer              _windowser 8.0      89.0 MB         2.79 GB         
100    networkd                  _networkd  0.0      1.0 MB          2.33 GB         
102    SymSharedSettingsd        root       0.0      1.8 MB          2.32 GB         
105    ntpd                      root       0.0      1.3 MB          2.33 GB         
106    cupsd                     root       0.0      3.6 MB          2.34 GB         
107    SystemStarter             root       0.0      996 KB          2.33 GB         
112    aosnotifyd                root       0.0      5.1 MB          2.35 GB         
127    hpusbmond                 root       0.0      960 KB          596.4 MB        
128    CVMServer                 root       0.0      1.4 MB          2.36 GB         
129    coreaudiod                _coreaudio 0.0      8.3 MB          2.34 GB         
130    launchd                   _windowser 0.0      796 KB          2.34 GB         
134    cfprefsd                  _windowser 0.0      960 KB          2.33 GB         
145    logind                    root       0.0      1.7 MB          2.33 GB         
166    symdeepsight-extractor    root       0.0      2.5 MB          2.33 GB         
170    racoon                    root       0.0      2.2 MB          2.33 GB         
173    launchd                   fred       0.1      1.4 MB          2.34 GB         
176    UserEventAgent            fred       0.1      10.2 MB         2.37 GB         
177    cfprefsd                  fred       0.0      4.2 MB          2.33 GB         
178    distnoted                 fred       0.2      4.2 MB          2.35 GB         
186    talagent                  fred       0.0      7.0 MB          2.37 GB         
187    SystemUIServer            fred       0.2      29.8 MB         2.46 GB         
188    Finder                    fred       0.2      112.1 MB        2.58 GB         
191    pboard                    fred       0.0      932 KB          2.32 GB         
192    usernoted                 fred       0.0      3.7 MB          2.35 GB         
196    Notification Center       fred       0.0      24.1 MB         2.44 GB         
199    imagent                   fred       0.0      4.2 MB          2.35 GB         
200    helpd                     fred       0.0      201.4 MB        2.63 GB         
202    AppleIDAuthAgent          fred       0.0      2.0 MB          2.33 GB         
203    CalendarAgent             fred       54.7     31.0 MB         2.37 GB         
207    SymUIAgent.app            fred       0.0      15.9 MB         2.40 GB         
216    ccc_user_agent            fred       0.0      7.1 MB          2.38 GB         
217    Folder Actions Dispatcher fred       0.0      6.4 MB          2.38 GB         
220    accountsd                 fred       0.0      5.2 MB          2.35 GB         
223    fontd                     fred       0.0      6.6 MB          2.39 GB         
224    filecoordinationd         root       0.0      2.5 MB          2.33 GB         
227    NetworkBrowserAgent       fred       0.0      3.1 MB          2.35 GB         
232    Activity Monitor          fred       7.1      25.2 MB         2.43 GB         
235    ShareFile Desktop Sync    fred       1.1      54.9 MB         759.1 MB        
236    Dropbox                   fred       0.0      60.1 MB         713.8 MB        
238    tccd                      fred       0.0      4.5 MB          2.35 GB         
241    imklaunchagent            fred       0.0      3.1 MB          2.34 GB         
243    activitymonitord          root       0.9      1.7 MB          2.33 GB         
245    Dictation                 fred       0.0      12.5 MB         2.37 GB         
254    launchd                   nobody     0.0      800 KB          2.34 GB         
256    xpcd                      fred       0.0      6.8 MB          2.35 GB         
258    cfprefsd                  nobody     0.0      972 KB          2.33 GB         
262    ARDAgent                  fred       0.0      3.6 MB          2.34 GB         
266    Speech Synthesis Server   fred       0.0      16.7 MB         2.41 GB         
283    AirPort Base Station Agen fred       0.0      1.9 MB          2.33 GB         
284    printtool                 fred       0.0      2.1 MB          2.33 GB         
305    pbs                       fred       0.0      3.1 MB          2.34 GB         
309    com.apple.speech.synthesi root       0.0      4.2 MB          2.33 GB         
310    xpcd                      root       0.0      4.4 MB          2.33 GB         
316    xpcd                      _coreaudio 0.0      4.4 MB          2.33 GB         
317    com.apple.audio.SandboxHe _coreaudio 0.0      4.2 MB          2.33 GB         
321    dbfseventsd               root       0.0      672 KB          582.7 MB        
322    dbfseventsd               root       0.0      4.3 MB          590.7 MB        
323    dbfseventsd               fred       0.0      172 KB          582.7 MB        
326    SyncEngine.exe            fred       6.7      45.2 MB         682.2 MB        
350    launchd                   _spotlight 0.0      804 KB          2.34 GB         
357    distnoted                 _spotlight 0.0      1.5 MB          2.35 GB         
360    cfprefsd                  _spotlight 0.0      1,016 KB        2.33 GB         
381    AppleSpell.service        fred       0.0      2.9 MB          2.35 GB         
397    Image Capture Extension   fred       0.0      10.2 MB         2.38 GB         
1661   syspolicyd                root       0.0      3.9 MB          2.35 GB         
1664   lsboxd                    fred       0.0      5.3 MB          2.35 GB         
1674   Mail                      fred       0.0      65.8 MB         2.46 GB         
1722   Firefox                   fred       2.8      278.7 MB        3.79 GB         
1790   diskimages-helper         fred       0.0      17.4 MB         2.37 GB         
1795   hdiejectd                 root       0.0      1.7 MB          2.33 GB         
3913   launchd                   fredbackdo 0.0      804 KB          2.34 GB         
3917   distnoted                 fredbackdo 0.0      1.4 MB          2.35 GB         
3918   cfprefsd                  fredbackdo 0.0      1.0 MB          2.33 GB         
4046   ocspd                     root       0.0      2.7 MB          2.33 GB         
9148   cookied                   fred       0.0      1.5 MB          2.33 GB         
9149   CVMCompiler               fred       0.0      16.3 MB         617.4 MB        
9178   mdworker                  fred       0.6      24.4 MB         2.35 GB         
9206   ShareKitHelper            fred       0.0      18.1 MB         2.39 GB         
9208   Dock                      fred       0.5      39.1 MB         2.45 GB         
9209   CVMCompiler               fred       0.0      21.6 MB         2.36 GB         
9213   com.apple.dock.extra      fred       0.0      16.7 MB         2.38 GB         
9288   com.apple.iCloudHelper    fred       0.0      5.5 MB          2.35 GB         
9296   SyncServicesAgent         fred       0.0      14.3 MB         709.6 MB        
9311   Grab                      fred       0.0      22.3 MB         2.42 GB         
9313   com.apple.security.pboxd  fred       0.0      11.9 MB         2.39 GB         
9323   System Information        fred       0.0      13.8 MB         2.42 GB         

how do i move outlook files from microsoft exchange to local machine?

11. October 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , , ,

Hi all,

I currently get my emails from an exchange server. I have configured both Apple mail and outlook 2011 to both use the exchange account.

Currently everything sits on the exchange server. 

What I'd like to do is archive everything to my local machines drive so that I can review it all at leisure. Also it will allow me to delete all the messages and folders on the exchange server and therefore free up space.

Is there a way I can do this in either or both of the programmes without having to manually drag each email onto a folder on the desktop for instance?

Many thanks in advance.
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