Merged Windows Live Messenger and Skype Accounts

07. November 2012 · Write a comment · Categories: Messenger · Tags: , , , , ,

** POSTING ON BEHALF OF A CUSTOMER **

I have merged my Windows Live Messenger and my Skype account. Can I undo the merge? If so, how do I do it?

 

Thanks!

recover deleted emails from hacker

06. October 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , ,
Hello, I am writing on behalf of my father. His email was hacked by an individual making a fradualent claim against him and they deleted all the emails that would prove the claims are patently untrue. Can you please help? He's tried searching in every folder and "recovering deleted" but they are gone. We are happy to pay a fee, we just really need the emails. Thank you!

Issues accessing Outlook.com from Outlook 2011 for Mac

04. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,

I upgraded my hotmail.com id to outlook.com and continued using the hotmail.com id under the outlook.com id. My hotmail.com id was added as a folder under the new id. Very neat. All mails addressed to the old id are stored under this folder and any outgoing replies from the old id are sent under the old id.

The issue is with accessing the mail from mail clients on my Mac. The clients are the Mail app on Mac (OSX Mountain Lion) & Outlook 2011.

Mail for Mac - The mail client recognised the outlook.com id and started syncing the mails, but refused to show any mails from the folder designated for my old hotmail id.

Outlook 2011 for Mac - Outlook refuses to recognise the new id. No amount of cajoling on my behalf - using automatic or manual settings, I was unable to make Outlook 2011 talk to outlook.com id.

Any suggestions? Yes, I have tried updating the software on my Mac. No progress.

Android Hotmail Sync Issues

30. July 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , , , , , , ,

To the administrators of Microsoft Hotmail and the manufacturers of affected Android devices:

On behalf of the many thousands of your loyal customers that are currently unable to productively use their Hotmail accounts via the default email app on their Android devices, I am pleading with you to work together to resolve this issue, which appears to have been ongoing now for a number of months.

We have all purchased these devices or signed up for long term plans in good faith and with the understanding that they will provide fully functioning and operational convenience and productivity tools as promoted. If these tools fail due to a lack of communication between vendors (i.e. Microsoft and Android device manufacturers) we are all left at your mercy - At least until the groundswell of absolute frustration forces one of your customers to approach the news media, or some other public forum, to air their grievances.

I do not know who is at fault here, Microsoft for making changes to their Hotmail environment with no apparent notification to device vendors, or the device vendors for not implementing the EAS standard correctly? Quite frankly, I don’t care. I simply want you all to shake hands, agree there is an issue which is affecting a very large number of your customers and get to work on fixing it quickly!

For the record, the recurring suggestion to use the “Official Hotmail” app is simply not acceptable. Whether Microsoft likes it or not, the default email apps provided by most Android device manufacturers tend to provide much better functionality and have a much better user interface. At best, I would accept the suggestion to use the Hotmail app as a very temporary workaround until such time as the real issue is resolved.

As I can’t think of a way to send an open email to both responsible parties, I have resorted to addressing both Microsoft and the Android device vendors in this forum. Be advised that I have already sent a similar email to HTC (The manufacturer of my Android phone, a HTC One XL) and I will also send a copy of this text to the Asia/Pacific Public Relations email address of HTC.

I will also search through all the Questions in the Microsoft Answers forum relating to this issue and direct as many of them as I can to this question.

I look forward to your response and a prompt resolution to this issue for all concerned.

Regards,

Steve.

Outlook:Mac 2011 deletes email on exchange after downloading it

14. June 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , , ,
Hello

I'm asking this question on behalf of one of our Office:Mac users. After installing and setting up Outlook to connect to the Exchange server in the office, the user is complaining about a rather strange issue. Outlook is behaving as if it was interacting with a POP account, namely deleting server messages after they have been downloaded on the Mac. This becomes apparent when emails come in and are seen on his PC and Phone, but as soon as the Mac receives the email, the message disappears from the server and is only available locally on the Mac. 

I've installed Office:Mac 2011 on another Mac computer to see if I can duplicate the issue, but this installation behaves as you would expect. I can't figure out what the problem is. The Outlook that's acting up is set up straight out of the box with all default settings and connected to one Exchange account. The On My Computer folder is hidden, there are no rules to delete messages on the server, and there doesn't seem to be any reason for it to do what it's doing. 

What diagnostic information can I find, look at, or provide in order to diagnose what's wrong and fix it?

Many thanks
Adrian