I am having problems accessing my hotmail account.  I have sent details of this problem to the forum.  The answers I have been given aren't relevant to the problem and will not help.  I want to speak to a real live living breathing person who know something about this and I find it much easier to absorb and respond to information and advice this way and I read that there is no such facility available for Hotmail issues.  I find this extremely unsatisfactory and frustrating and would like to know why this kind of help isn't available.  It isn't as though Microsoft needs to cut costs. 

If anyone knows how I can access a helpline that is authorised and without an extortionate fee I would be very grateful as I have  now been trying to access my hotmail account for ten days.

Since the hotmail format had been switched to outlook server, I have had various problems including e-mails being deleted without my doing so.

I cannot find the 'forward' on this format.

... AND -- EVEN MORE CRITICALLY-- COULD SOMEONE PLEASE EXPLAIN WHY MY OLD DELETED UPDATES ARE STILL SHOWING ON FRIENDS' "'LIVE" MESSENGER UPDATE FEEDS? THIS IS GROSS - UNLIKE ANYTHING EXPERIENCED ON MSN BEFORE -- E.V.E.R... I NEED TO REGAIN CONTROL OF MY POSTED ONLINE MATERIAL, AND I DESPERATELY NEED TO DO THIS N.O.W... THIS SHOULDN'T BE A PROBLEM! -- BUT IT SHOULD BE A PRIORITY, AS LEGITIMATE ACCESS TO MY PERSONAL MATERIAL IS BEING DENIED TO ME!!!! IF THERE A.R.E. IN FACT "EXPERTS" HERE AS STATED, PLEASE HELP ME RESOLVE THIS ASAP!! -- I CAME HERE FOR SOLUTIONS, NOT SYMPATHY OR REASSURANCE THAT OTHERS HAVE THIS PROBLEM -- I'VE NO DOUBT THEY DO, BUT THAT DOESN'T HELP ME FIX IT (NO OFFENSE)... THIS IS A TOTAL JOKE!! HOWEVER, SADLY I CAN'T AFFORD JOKES AS ONLINE PROVIDERS --NOR ONE MORE DAY SEEING LONG-DISCARDED **** IN MY NAME... I HAVE A LIFE --AND THIS DILEMMA IS HELPING TO SCREW THAT UP, BEING AN ORDINARY DAY-TO-DAY SERVICE USUALLY ACCESSIBLE WITHOUT INCIDENT, SUDDENLY BEING CHANGED WITHOUT WARNING AND (INEXPLICABLY) DENIED TO ME... AND UNDERSTANDABLY, BECAUSE I DON'T HAVE TIME TO RELEARN WHOLE EMAIL/ MSGR. PROGRAMS THKS VERY MUCH,, IT'S STRESSING ME TO THE MAX --WHICH NEITHER HOTMAIL NOR MESSENGER HAS EVER DONE IN 10+ YEARS BEING A CLIENT!! SO IT'S A DIRE PROBLEM. TO THE POINT WHERE I SEE NO OPTION BUT TO TAKE IT TO MY LAWYERS TOMORROW (THUS WASTING YET MORE TIME I DO NOT HAVE) TO SEE WHAT THEY CAN DO --SINCE I HAVE A MEDICAL ISSUE BEING EXACERBATED BY THIS UNDUE STRESS (AND NO I AM NOT FOOLING AROUND HERE -- WISH I COULD AFFORD SUCH A LUXURY; I CANNOT)... WHERE ARE ALL THE EXPERTS PROVIDING ANSWERS AS PROMISED?? I DIDN'T COME HERE FOR POINTLESS CHIT-CHAT, BUT FOR ACTUAL ANSWERS (IF THAT WEREN'T ENTIRELY OBVIOUS BY NOW)!!! RESULTS ONLY PLEASE???