Hello, hopefully someone can help me.  I keep receiving emails from one address which is in my contact list, however, both the senders address and my address show in Chinese writing with the correct email in brackets afterwards.

 It only happens on this email address, no others.  Also, emails from this address show on my computer but do not show on my smart phone, all others do. is this to do with the format of the address? how can I mend this???

 

thanks in advance