Not able to send email and stuck after time with my ISP.

29. August 2012 · Write a comment · Categories: Outlook for Mac · Tags: , , , , , ,
I'm having this same problem of not being able to receive email via Outlook.  I've spent considerable time with my ISP and it appears the configurations are correct.  I've reviewed the threads and have followed these steps but I'm still getting the 5.7.1 authentication error.  My ISP indicates that the 2011 version is not supported by them so I'm stuck.  How can I resolve this problem. 

The incoming server works fine but the outgoing server does not.  I've followed my ISP's instructions including overriding the default port and manually including the specified number.  I've triple checked my entries more than I care to admit.

Would appeciate any guidance.

Thanks much.  John