Thanks
I need to change my country/region in my new outlook.com account. But under edit profile all I can see is first name and surname. Are there any suggestions how to edit my country?
Hi,
I previously provided a question in this forum. For your reading convenience, I will repeat my prior post.
http://answers.microsoft.com/en-us/windowslive/forum/skydrive-files/skydrive-storage-from-canada/d957edab-bb6b-4998-9c22-a7864ff61c35
I am trying to find the correct resource so that I can change my "Country/Region" from United States to Canada. In looking through the threads, I see links to the following location:
https://commerce.microsoft.com/paymenthub/help
From here, I have chosen, Getting Help > Contact > SkyDrive | Manage Payment Options | Other
After chatting with a representative, I was informed that he couldn't assist. I was then directed to
http://support.microsoft.com/
Get Live Help > More Products > Microsoft Account....somehow I ended up chatting with a person on a callback. She indicated that she couldn't assist. She could only change the language, but not my Country/Region. She then gave me a phone number, which was the general Microsoft phone number for Canada. That's going to be useless, too.
Can someone point me to the specific location where someone can assist? Please be as specific as possible, and please be sure that the contact individual can, in fact, assist.
A forum moderator was kind enough to provide a link. Unfortunately, the link is to the WRONG location.
When I followed the link and provided a description of my problem, the response was to change my country information in my profile. My country information in my profile was and is and always has been correct. I then followed up again, this time with screen captures of my problem. My problem is when I go to purchase additional storage, the billing form already assumes--incorrectly--that I have a US address, even though my profile has always been Canadian.
The response I got back is as follows:
As you can see from my description above, I have had numerous false starts.
Can someone, please, take ownership of this problem and direct me to the right resources that can actually fix my problem?
I previously provided a question in this forum. For your reading convenience, I will repeat my prior post.
http://answers.microsoft.com/en-us/windowslive/forum/skydrive-files/skydrive-storage-from-canada/d957edab-bb6b-4998-9c22-a7864ff61c35
I am trying to find the correct resource so that I can change my "Country/Region" from United States to Canada. In looking through the threads, I see links to the following location:
https://commerce.microsoft.com/paymenthub/help
From here, I have chosen, Getting Help > Contact > SkyDrive | Manage Payment Options | Other
After chatting with a representative, I was informed that he couldn't assist. I was then directed to
http://support.microsoft.com/
Get Live Help > More Products > Microsoft Account....somehow I ended up chatting with a person on a callback. She indicated that she couldn't assist. She could only change the language, but not my Country/Region. She then gave me a phone number, which was the general Microsoft phone number for Canada. That's going to be useless, too.
Can someone point me to the specific location where someone can assist? Please be as specific as possible, and please be sure that the contact individual can, in fact, assist.
A forum moderator was kind enough to provide a link. Unfortunately, the link is to the WRONG location.
When I followed the link and provided a description of my problem, the response was to change my country information in my profile. My country information in my profile was and is and always has been correct. I then followed up again, this time with screen captures of my problem. My problem is when I go to purchase additional storage, the billing form already assumes--incorrectly--that I have a US address, even though my profile has always been Canadian.
The response I got back is as follows:
Hi, We do understand the concern. Please contact the SkyDrive Support Team, as they are the experts in your field of inquiry and would be in a better position to address your concern. Please copy and paste this to the address bar of your browser: http://answers.microsoft.com/en-us/windowslive/forum/skydrive?tab=QnA Thanks,
As you can see from my description above, I have had numerous false starts.
Can someone, please, take ownership of this problem and direct me to the right resources that can actually fix my problem?
I am trying to find the correct resource so that I can change my "Country/Region" from United States to Canada. In looking through the threads, I see links to the following location:
https://commerce.microsoft.com/paymenthub/help
From here, I have chosen, Getting Help > Contact > SkyDrive | Manage Payment Options | Other
After chatting with a representative, I was informed that he couldn't assist. I was then directed to
http://support.microsoft.com/
Get Live Help > More Products > Microsoft Account....somehow I ended up chatting with a person on a callback. She indicated that she couldn't assist. She could only change the language, but not my Country/Region. She then gave me a phone number, which was the general Microsoft phone number for Canada. That's going to be useless, too.
Can someone point me to the specific location where someone can assist? Please be as specific as possible, and please be sure that the contact individual can, in fact, assist.
https://commerce.microsoft.com/paymenthub/help
From here, I have chosen, Getting Help > Contact > SkyDrive | Manage Payment Options | Other
After chatting with a representative, I was informed that he couldn't assist. I was then directed to
http://support.microsoft.com/
Get Live Help > More Products > Microsoft Account....somehow I ended up chatting with a person on a callback. She indicated that she couldn't assist. She could only change the language, but not my Country/Region. She then gave me a phone number, which was the general Microsoft phone number for Canada. That's going to be useless, too.
Can someone point me to the specific location where someone can assist? Please be as specific as possible, and please be sure that the contact individual can, in fact, assist.
I do not have country/region listed as an option under "account details" and I need to change my time zone. I'm wondering if it's because someone has hacked into my email. Any ideas how to fix this?
Also, if someone gets in my email, and I'm able to change my password, is it possible that they still have access?
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