Windows Live Mail FAQ
Hi,
Have been sent numerous emails to change my credit card details due to them changing and my account renewal being due. Without realising I updated my security details and now its locked me out to update the details until it sorts itself out!
Its been nearly a week now and I'm worried something will happen to my Hotmail account due to none payment.
There is no help, or anyone I can speak to help say in billing.
Are you able to help at all?
Many thanks.
I have a paid account, my credit card details has changed and forgot to update my profile, i got and alert from Microsoft
billing about that and instruction to go to the site https://commerce.microsoft.com to enter my credit card details, for my bad luck it requires a verification through another Yahoo mail which o haven't used for years, i tried with another verification method through my mobile, got a 4 digit verification
code, entered it ..
It was a surprise that I have to wait one moth for security profile to be updated !!
It simply stops there and I'm afraid that I will lose the access to my account which is a disaster since I'm receiving a lot of important emails on it.
Can somebody help with this !!
I changed my daughter's outlook.com account from UK to US domicile by mistake.
This change triggered a request that an adult validates her account (which is more than 1y old) with a credit card.
Seeing that I tried to cancel everything. But now every time I try to log into my daughter's account outlook.com won't let me in until adult validation.
What I do is try to log in with her details which are accepted but instead of showing the inbox directly to shows a pages asking me (the father) to log in to validate the account. If do that I end up on a "Verify that you are an adult page" that now produces an error message with the following code: (40101-[2]-830cc20a-9049-4328-b838-c49783e10117)
Before this error message it showed a form asking me to fill in my credit card details. When I saw that page initially I cancelled the form and tried to reverse my change. Now I can't even get back to that form because of the error message and I can't get into the account to change the domicile back to UK. Beside, there is no way I am leaving my credit card details on your web site.
Any chance someone can fix that for me? I can PM my daughter account details to admin people if necessary. I reckon that all she needs is for her country of domicile to be set back to UK from US.
Thanks in advance.
I've just tried to view my subscription information to check the credit card details are correct.
On signing in I needed to update my security information as the alternative email address was out of date.
I've changed it to a mobile number for future verification.
I can still sign in to my account, but can't get further than a message saying that it will be 30 days until the new security information takes effect and I can access the account.
How can I see my payment details in the next 30 days?
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