My Windows Live Hotmail Plus‏ subscription expired

27. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

Once I was migrated to Outlook.com I could not update the CC used for my Windows Live Hotmail Plus‏ subscription and now it is expired.

Now under Outlook.com I would like to reactivate my service however the only customer support option provided is to use these community forums which I consider unsecure and completely inappropriate for resolving customer issues regarding billing information. I would like either a way to reactivate my service online myself or a phone number to customer support to a person who can work with me to accomplish this.


Please help

Regards

Mike Doty

“Unsubscribe” Blocks Sender

18. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
I do business with a number of legitimate online retailers. However that means I also get a lot of mail from them. I used the "Unsubscribe" feature in Outlook, only to discover that it in reality is a "Block" function.

Which means that it's also blocking any Order confirmations, Customer Support, or PASSWORD RECOVERY. So yes, I'm unable to access some of my online accounts because the email to reset the password or confirm log-in information is blocked from my Inbox.

I was told to add the domain to my Safe-Sender list, however this doesn't work. Apparently Outlook in it's infinite wisdom decided "Unsubscribe" and "Block" were the same thing. And also determined that it should take priority over any White/Black list I set up.

Thanks Outlook.

hotmail plus renewal-billing issue

10. May 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , ,
1) when I try to renew Hotmail plus at commerce.microsoft.com I get an error message:

 

error
Our system is temporary unavailable due to technical reasons. Please try again later. If the problem persists, please contact customer support.
  • Correlation ID: fdd5c34e-ab31-4620-ba7f-04053fb4789a
  • Session ID: 1fafa493-7658-4c41-9c25-d879f1317845

 

Has been happening all day and I don't believe it's a system availability issue.  Credit card info is valid. 

 

2) Am able to add Paypal as a pay option but the system won't default to it.  "Change payment method" re-adds Paypal but does not revert to it.

 

3) is there a phone number I can call in to renew?

temporarily blocked account

29. July 2012 · Write a comment · Categories: Hotmail · Tags: , , , , , ,
I have had to sign in with my fiancee's account because mine has been blocked (*** Email address is removed for privacy ***) for nearly a week, so I don't even have the opportunity to question the forum.  I have emailed Customer support, MSN and requested codes to be sent to my phone 7 TIMES(!) and still had no response.  Every time I try to get into my account, I get stuck in a loop which takes me back to a prompt for an email that I no longer use (and yes, I have updated my hotmail acc to include an up-to-date alternative email).

I have been using Hotmail for 12 years with no problems, but this is the second time that this has happened in a month.  I have been using the account to apply for jobs, and now prospective employers can not get in touch with me.  Hotmail is no longer reliable and I would recommend that friends and colleagues switch to Gmail.  I am VERY disappointed with the complete lack of service that has been provided.

Please be in touch with me (through my fiancee's account or my phone number) asap, before I lose out on any more job offers...
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