A friend of mine wanted to use an Exchange account additionally to his normal profile (POP3 email, calendar etc.) in Outlook 2011.

He said he just added and configured the profile. When he re-openend Outlook 2011 the old profile and all data was lost.

I searched the harddisk, but there's only the "fresh" profile data files of the Main Identity in the Documents/Microsoft User Data folder.

What did happen here? Is there a chance he can recover the data?

1) Problem: I confess to having blithely moved my "Microsoft User Data" files out of Documents to a place more friendly to the average uninformed user (the Applications folder as, at the time, it seemed like "program stuff", not "my stuff".  I lament my hastiness, repent, and plead your help).
  • Looks like my Outlook data files are intact but the rebuilds, the common ways, are not working (Including the move of the database file to the desktop before trying the rebuild, per Diane of Oregon).  Either way I do it, rebuild runs very fast (a few seconds, on a '08 MacBook Pro), and then tells me that rebuild was successful.  But when I reopen Outlook, it's still the generic "fresh start" identity, not Main or mine.
  • I am a simple non-Exchange/non-IMAP, POP3 email, "isolated user".  I'm running "Office:Mac 2011 Academic".
3)  Question: Before I try this riskier way: http://www.officeformachelp.com/outlook/troubleshoot/#duplicate, which is a little unclear as it is, and given my basically simple-cause scenario, what else could I try first?

True appreciation,  Alex in Vermont
Still all the data is on my computer. However, when trying to select a default identity my data is not seen somehow in the list of identities.
I lost my emails, files, folders and contacts during a software upgrade the other day.  I am unable to restore them through the MS User Data folder but have backed up my computer through Carbonite.  I have downloaded the Office 2011 Identities/Main Identity/Data Records and Database to a Desktop folder from Carbonite but have been unable to import it into Outlook.  Any ideas???

Carbonite does not have instructions for Outlook for Mac on their website.
I have had MS Office for Mac for a LONG time.  I need to clear out some space on my hard drive and found big chunks of data in a folder called Microsoft User Data.  There are several folders in there that I would like to delete if it will not affect my current MS Office.
these folders are: Office 2008 Identities, Office 2004 Identities, Office X Identities.  There are a few other folders but their size is inconsequential.
What can I delete to free up some space?

also, where can I comment on potential changes to Office for future updates?

thanks,
Toby Scott
Hello Friends...

In Office for Mac, I can create a local data file (pst), to I archive my Mails...?

thanks and greetings.

I can't open my Windows Live Mail. When I go to WLM a window pops up firstly saying "Windows Live Mail could not be started. the application was unable tom open the WLM message store. WLM was unable to locate the message data base. It then offered me a choice of OK or click to proceed and look for new messages under Orphaned accounts.

 

Another window then pops up and says WLM could not be started. The application was unable to open WLM message store. Your computer may be out of memory or your disc full. (Ox8000 ffff.1400)

I don't know what all this means, but I ammhoping I can get info on the fix.

Original title: Bill Lee

six months after setting up Office for Mac I started having problems with outlook. First I received again all emails for a 6 month period, this has happened three times, then I had a break down in accessing emails and sending emails with fatal error message, asking to close down outlook, and now I have lost all my data somewhere in the system, I went to ask for help at the apple shop in Brussels and was told it was Microsoft that i should contact...
For some reason a number of my yahoo.com email is not on my Outlook for Mac, but is on the yahoo server, my iPad and iPhone.

Is there a way to "refresh" the email data back down to Outlook without deleting the account from Outlook?

If not, what are the steps to delete the yahoo account from Outlook and then add the account back on with out accidentally deleting email from the yahoo sever?

As always - Many thanks!