WHAT HAPPENED TO MY PHOTOS AND FILES??????

29. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Dear Microsoft,

 

So I went to look at some pictures that I had uploaded from my old phone and they are now not in my Skydrive account. I also appear to be missing several OneNote documents that I uploaded. These were there as little a week or two ago and yes, I checked the recycle bin, they are not there and I don't delete files.

 

This is over a year's worth of my life that you guys appear to have lost including photos of my kid's first year.

 

WHERE ARE MY PHOTOS AND FILES????

Deleted hotmail emails

25. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Dear Microsoft, 

A couple of weeks ago, I lost all the emails from my hotmail account from since I opened the account about many years ago. I first noticed it on my smartphone. 
I have read other threads, and I would like to clarify that 1. I have logged in on to the web browser many times, and therefore my account has remained active 2. I have not, by intention or mistake, deleted all the emails in my inbox, 3. I have not changed any settings that could have led to this mass clearance. 
This seems to have only affected my inbox and not my subfolders. 
I rely on my hotmail account very heavily to organise my life and I need the emails back as soon as possible. I would greatly appreciate your prompt help in the matter. 

Silver247

    Skydrive crashes version 17.0.2015.0811_1

    07. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

    Dear Microsoft,

     

    Recently I've noticed that my skydrive no longer syncs my files and the reason is that skydrive crashes after less than a minute from start-up.

     

    In the end of the logfile "FRED.dev=0.2013-10-08.0137.5680-1.log".

     

    I see the following:

    10-07-2013 23:37:25.150 drive.cpp:4028!DriveInfo::LoadInitialState (NORMAL): Drive 899E093C0F9C2E2C!103 starting with initial state - resync: 0, selective sync 0, sync root folders 1
    10-07-2013 23:37:25.150 drive.cpp:2389!addPendingChanges (DETAIL): moved 26 pending files and folders into localChanges
    10-07-2013 23:37:25.150 core.cpp:549!loadDriveContents (NORMAL): Loading contents for drive 899E093C0F9C2E2C!103 1: 31899 files, 5824 folders, SyncToken=LM%3d63514365163760%3bID%3d899E093C0F9C2E2C!103%3bLR%3d63514396206283%3bEP%3d3%3bLID%3d50551%3bTD%3dTrue, tSeqID=36
    10-07-2013 23:37:25.150 syncserviceproxy.cpp:2209!SyncServiceProxy::StartChangeEnumeration (NORMAL): rootFolderID=899E093C0F9C2E2C!103 syncToken=LM%3d63514365163760%3bID%3d899E093C0F9C2E2C!103%3bLR%3d63514396206283%3bEP%3d3%3bLID%3d50551%3bTD%3dTrue
    10-07-2013 23:37:25.150 filedb.cpp:968!freeDriveContents (CRITICAL): FAILED: assert(getAvlSize(&pDC->fileTree) == 0)
    10-07-2013 23:37:27.031 storageserviceapi.cpp:70!LogResponse (NORMAL): GET LINK REMOVED (PERSONAL DATA)  status:200/0x0 retry:0 size:91289  X-MSNSERVER:SN2____1010416

     

     

    smtp;554 The mail could not be delivered to the recipient because the domain is not reachable

    23. August 2013 · Write a comment · Categories: livemail · Tags: , , ,
    Dear Microsoft,
    I am a server administrator  and have a client with website and domain hosted with our company.  They have clients with windows live email and outlook.com email.  when a client trys to email them the email address turns read and when sent it gets returned.  we have isolated this problem to Microsoft.  the problem does not happen  when mail is sent to the client from gmail or any other email provider. the problem only happens on Microsoft web based mail. Here is the email that is sent back when the client sends an email to this one domain on our server. 

    Reporting-MTA: dns;snt0-omc1-s4.snt0.hotmail.com
    Received-From-MTA: dns;SNT148-W87
    Arrival-Date: Thu, 22 Aug 2013 13:27:44 -0700

    Final-Recipient: rfc822;***@***.com
    Action: failed
    Status: 5.5.0
    Diagnostic-Code: smtp;554 The mail could not be delivered to the recipient because the domain is not reachable. Please check the domain and try again (1479978268:301:-2147467259)

    smtp;554 The mail could not be delivered to the recipient because the domain is not reachable

    23. August 2013 · 1 comment · Categories: Hotmail, Outlook.com · Tags: , , ,
    Dear Microsoft,
    I am a server administrator  and have a client with website and domain hosted with our company.  They have clients with windows live email and outlook.com email.  when a client trys to email them the email address turns read and when sent it gets returned.  we have isolated this problem to Microsoft.  the problem does not happen  when mail is sent to the client from gmail or any other email provider. the problem only happens on Microsoft web based mail. Here is the email that is sent back when the client sends an email to this one domain on our server. 

    Reporting-MTA: dns;snt0-omc1-s4.snt0.hotmail.com
    Received-From-MTA: dns;SNT148-W87
    Arrival-Date: Thu, 22 Aug 2013 13:27:44 -0700

    Final-Recipient: rfc822;***@***.com
    Action: failed
    Status: 5.5.0
    Diagnostic-Code: smtp;554 The mail could not be delivered to the recipient because the domain is not reachable. Please check the domain and try again (1479978268:301:-2147467259)

    Arbitrary shut out from my account

    23. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
    Dear Microsoft,

    I received the below message. My issue number is:  94511711. It looks like I am shut out from my account entirely and am recommended to start a new account. I feel I have given valid answers to the security survey and am 100% sure I have gotten my security question right in addition to birth date and other requested info. Through this whole process there was no real person to support me and I have only gotten automated responses with no chance for further questions. 10 years with an email account. Ended just like that.

    I access my mail via mobile and do not remember my password because it is already set. Only when switching phones did I realize I no longer remember my password. Even trying to get help I need to sign up to this Forum and forced to sign up for a new Microsoft ID. I have had recent customer experiences with Apple, Evernote and Microsoft you are truly a laggard when held up to your peers. 

    Can someone please help me?

    BR,
    Terrible Experience with Microsoft
    _________________________________________

    Your security is important to us
    Recently, we received several requests to gain access to w*** Email address is removed for privacy ***. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity.

    Now what?
    Because there have been multiple unsuccessful recovery attempts for this account, we recommend at this point that you create a new account. It's quick and easy, and we have tools to help you import contacts, connect with Facebook, and even receive messages from multiple email accounts.

    How can i recall my sent mail to new one at windows live mail?

    01. March 2013 · Write a comment · Categories: livemail · Tags: , , ,

    Dear Microsoft,

     

    How can i recall my sent mail to new one at windows live mail?

     

    Your kind reply is highly appreciated.

     

    Regards,

     

    winwinzaw