Difference between Find a Contact and Search this Folder

15. August 2013 · Write a comment · Categories: Outlook for Mac · Tags: ,
I have a user that keeps having issues finding her contacts. She will add them (example First Name Jane Last Name not hyphenated Doe Smith) to her contacts in her phone. The contact WILL sync to her Outlook. However In Outlook under find a contact a contact she will type Smith and it will not find the contact. I have verified  and tried different settings for search all fields and all folders. I have verified all boxes are checked under my contacts.

When she clicks on contacts then types Smith in the search this folder field the contact comes up.

I'm wondering what the difference is in functionality is between the 2 methods. It seems like it should be the same. You should be able to type part of any field in find a contact and the contact should come up especially in the example given.

I have verified this works properly in webmail so this is definitely something with the Outlook for mac client.
I have updated her to the latest updates today. I also rebuilt her database as well.
I have also duplicated the issue on my computer as well