My elderly mother has forgotten her msn email password - but doesn't have enough information to get the password reset via the form. She and I have both submitted it several times. I can provide a few emails she has and one folder name, but she doesn't
remember any previous email passwords or the subject lines of anything she's sent. (Yes, there are some cognitive issues here). How do I get this escalated beyond submitting the same stuff over and over so she can get back into her email?
Or are they the same thing? I am trying to get the old windows live mail working again for my elderly mother as it took her a few years to get the hang of it. Now it has changed to outlook? and she is lost once again. She is using XP. I have tried to google answers yet cant seem to find the default for windows live. Every time i try to sign in to windows live it will come up with out look. Is there any way I can change it back. I am afraid she will be long dead before she learns the new system. Any help would be greatly appreciated.
Lee, F
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