Windows Live Mail FAQ
Dear Team,
Please refer to the email id: *** Email address is removed for privacy *** (Outlook PC client).
This email id user has raised a concern to us that On 21st October, he received same email 4 times at 1.37 PM (IST). This email was supposed to be delivered only once for this client but instead he received 4 different mail with same content (Buy Leads).
Please refer to the attached screenshot where:
1. Same subject line which cannot be generated in our mailing system for a single user receiving more than one email.
2. The very first buy lead is visible in the screenshot's mail preview section which is also same for all mails.
We send these mails using services of SendGrid and on this concern they said "this could have occurred due to Outlook or the recipient server, and not SendGrid". The email did not remain in our logs for too long , it was processed at 10/21/13 3:07:03 AM CST (GMT -6) and delivered at 10/21/13 3:07:18 AM CST (GMT -6) . No other events have occurred during this time.
Now, kindly check at your end
Why this user (*** Email address is removed for privacy ***) received same mail multiple times?
Why he is receiving such mails from us (*** Email address is removed for privacy ***) ONLY which are being sent via SendGrid and not from others?
Kindly assist.
Thanks & Regards,
Pankaj Sharma
Dear Account Owner.
VERIFY THIS EMAIL ADDRESS TO AVOID IMMEDIATE CLOSURE
We have recently confirmed that different computers have logged onto your Hotmail account and multiple password errors have been entered. We are hereby suspending your account; as it has been used for fraudulent purposes.. Now we need you to reconfirm your account information to us. Click your reply tab, fill in the columns below and send it back to us or your email account will be suspended permanently.
Name: .............................................User Name ..........................................Password: ............................................
Date of Birth ...........................................................Country or Territory. ............................................Security Info ............................................Security Answer.................................................
Here are some ways to help you manage your account after you reconfirm your account.
- Create an archive - Set up a folder on your PC’s hard drive where you can save large attachments. Then just delete them from your inbox. You’ll still have them and your in-box will be that much smaller.
- Make your filters work for you- Did you know you can set up your Hot mail account to immediately delete junk e-mail? Go to Options, and click Filters and reporting. Under the “Delete junk e-mail” section, select Immediately to delete junk e-mail right away. Once you’re finished, click Save and you’re done.
Sincerely,The Windows Live Hotmail Team"
Hi Microsoft
I've been trying to resolve an issue for a week without success.
I had a microsoft account, that was created with a Windows 8 registration using my custom domain email address, that was deleted last week after speaking to an advisor in presales techincal support for a completely unrelated issue.
The advice I was given has caused problem in that I havent been able to restore the account using the same email address as I wanted.
The reason I deleted the account was so that I could clear the previous registration of any backups and unwanted data from areas like skydrive. I was advised this was the best way, but now it seems I cannot use the same email address to create a new registration and this is causing many problems as I cant order a surface pro 2 as required using the business email id.
It also means that I cannot register the email id I want against my user name when i register a new windows 8 computer.
I was advised that as I had used a non-microsoft email address, I would be able to delete and reuse the email ID in a new registration when I liked. I'm unable to do so.
I have been advised to try and restore my deleted account by using the following link
But this has not worked as the link says my account does not exist.
Please could you help.
I can provide my email ID in a private message if some can send me a message to reply to.
Finally, can you advise me of the time frame it will take to resolve this situation as it is causing a lot of problems and all because I was given the incorrect advice by Microsoft employees.
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