My ex girlfriend is using my account

11. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hi,

 

My ex girlfriend has blocked me out of my account, she has set the emails for password recovery to hers and her phone number. The security info i used to use to get in wont work anymore as she must have changed it all in my account. I have tried to contact microsoft a million times but i cant find anything at all.

 

I really need help because she could be sending emails from me!!

 

If you can help and she has changed the info and cant verify its me i am in the Isle of Man and she has gone back to England so will be accessing my account from there can you please do something to stop this girl doing anymore damage please?

 

Someone please help me?

 

Also i have filled out another form and because i am having to use my mums email address because i cant get into mine when i try and look at the link for the support site i get the message -

*** Email address is removed for privacy *** is not allowed to view this incident.

 Can someone please help me get her out of my emails this is really important someone read please and help. 

Lee Jones

i cannot access to my account

08. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
My brother's account was being hacked by his ex girlfriend. The girl changed his password and put her number and email address as the alternative. So if we wants to reset password, Hotmail will have to send a code to her which she doesn't want to give us. However, we tried using another method which is couldn't access to these ways (call or text her number) but Hotmail replied to say that the answers was insufficient but we couldn't help as we really couldn't reply to those question as we doesn't even send any email out. Any ways to retrieve back other than sending code to her number?