My fiancee has had her hotmail account hacked today... Unfortunately this is the second time it has happened. Last time she was unable to regain access so created a second hotmail account and now that has also been hacked. The hackers have not stopped
there they have hacked her Facebook and other accounts included personal accounts.
We have tried to recover the account but this has been without success as the automated recovery system has said that we have not provided enough information. Unfortunately my partner does not use her account for sending emails but more to use to create
shopping accounts, banking, facebook etc. She has also never used a card to buy or pay for anything using her hotmail account and has not created any personal folders in her hotmail account, because of all of the above i expect this is why we are being told
that not enough information has been provided.
We don't want to setup another account brcause it then means having to change her email on all her amazon, ebay, Facebook, banking, phone etc. We just want to regain access to the two accounts that have been hacked.
The email addresses for the accounts are *** Email address is removed for privacy *** (The most recent account) and *** Email address is removed for privacy *** (older account)... We have contacted facebook and they have asked us to email them a copy of her passport so they can identify her and have blocked her account
due to suspicious activity. Is there any way we can provide a copy of her passport to someone at microsoft so something similar can be done?
Someone potentially having access to personal information, photographs of our children etc really scares us and we want to stop it ASAP.
Hoping you can help
Regards
James and Stacie
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