Related to: Family Safety: Frequently Asked Questions

I have tried to add my wife to the family safety site. Every time a request is sent out, but from there it gets very confusing. When we click on the link it takes us to the family safety internet help page. There are no step by step instructions and this has become very frustrating. 
FAMILY SAFETY AND WINDOWS LIVE MAIL QUIT WORKING AFTER UPDATES. WHY AND HOW TO GET THEM UP AND RUNNING AGAIN? THIS HAPPENS WHEN A CERTAIN UPDATE IS INSTALL.

How do you change the Primary Parent in the Family Safety?  I'm trying to get rid of an old gmail address that I don't want to use any more.  I'm transferring all of my email over to my @live account.  When I setup Family Safety, I used the old gmail account.  I want to transfer that over to my @live account.

 

I was able to add the @live account as a secondary parent.  When I try to remove the gmail parent it says that everything will be deleted.  I don't want everything deleted, just the gmail email address that will soon become invalid.

 

Thanks.

 

Jose.

I have three kids' accounts set up in family safety.  One child's  PC activity is not being reported. It is not showing facebook activity for another child, but showing facebook and twitter activity for a child who is not old enough for an account, and both of those sites are supposed to be blocked.  I have run the trouble shooter twice, and it comes back and says files are corrupt.  I follow the instructions and reboot the computer, but nothing changes.
Hi.  My family members run Windows 7 Home edition on a laptop and I have updated family safety because I wasn't getting any reports of Facebook usage.  Version 2011 (Build 16.4.3508.0205).  I have refreshed the filter and it tells me I have the latest settings.  I have turned the filter on and off and restarted the laptop a number of times.  I have turned on the "warn on adult content".  I am still not getting any reports on Facebook usage despite that everything else is being reported accurately.  Please help!!
Hi.  My family members run Windows 7 Home edition on a laptop and I have updated family safety because I wasn't getting any reports of Facebook usage.  Version 2011 (Build 16.4.3508.0205).  I have refreshed the filter and it tells me I have the latest settings.  I have turned the filter on and off and restarted the laptop a number of times.  I have turned on the "warn on adult content".  I am still not getting any reports on Facebook usage despite that everything else is being reported accurately.  Please help!!
I've removed all apps restrictions from his Family Safety profile but he can't open a word doc without getting: "Parental Controls has blocked this program. Path: C:\program files\Microsoft office\ office14". Parental controls is provided by Family Safety. When I log on to his profile all apps including all listed Office programs are unrestricted. How can I stop this please?
I'm looking at a Family Safety weekly report on one of the child accounts that is several weeks old. There is a hyperlink for "See More". I click on that expecting to see more about the data for that week. Instead it shows me the current week data. Is that hoiw it is suppose to work?
Hi - I have family safety enabled on one of my accounts.  Prior to upgrading to Win 8.1, skydrive upload worked great from my PC.  After Win 8.1 install, skydrive upload no longer works.  What I've found is that when I disable family safety on the account, upload works fine.  I've turned off all features in Family Safety - without fully removing it from the account - and I still can't upload to Skydrive.  When I remove Family Safety from the account, I am able to upload to Skydrive without issue.  

Any ideas?