Cannot access email on our Mac because we can’t resolve problems with family safety

01. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
Trying to access email.  Can't get past the following prompt:
"Your account is not ready. It looks like your parent hasn't finished setting up the Family Safety settings for your account."
Clicked on "family safety"
Nothing happens.




 


Family Safety stops running on Windows 8 Laptop

01. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

Hi,

 

My son has a Windows 8 laptop and I have installed Family Safety to run on the device.

 

It has time limits and activity reporting options selected.

 

Often, I have a situation where it becomes obvious that the time limits are not working.

 

Investigating the PC shows that the icon for Family Safety is not shown in the tray. If I then log into Family Safety and view the activity reporting it shows no activity, regardless of how long he has been using the PC.


Shortly after opening Family Safety from the menu, a message stating This account is monitored by Family Safety is displayed and the icon is again in the tray.

 

Is this;

 

  1. Crashing
  2. Being shut down some how
  3. Failing some other way

 

Your assistance would be appreciated as he is vulnerable without this protection.

 

Thanks

Problem getting through family safety settings to get my son logged in

30. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I have been trying for 2 days now to get my son's account setup through family safety. When my son logs in, it say "Account no ready" and tells him he needs to go to family safety settings and get parents permission. It asks me to sign in which I do and then asks if I want to let my child use the Microsoft Account. I say yes and it wants to change my credit card. I give the info and it says "There's a temporary problem, try later". How do I get around this. I can't even access his profile to change his age.

Cannot login to Family Safety client on Win7

29. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:

Hi

 

I have been a long time user of Family Safety.

 

Since a few weeks, when I try to login to the Family Safety client on the PC, it says, "The email address or password is incorrect."  But the same credentials work on the login.live.com website. 

 

I had Family Safety 2011, so I uninstalled it and installed the 2012 version.  I also changed my password on the website.  But the problem remains.

 

This has happened on two of my PCs at home, both Win7.  My login id is a gmail email address; could this be the problem?

 

Thanks

outlook.com “your account is not ready”, Family safety issue

28. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
When my children's accounts in Family safety try to access outlook.com via the web, after successfully signing in the below message is displayed,
"Your account is not ready
It looks like your parent hasn't finished setting up the Family Safety settings for your account. Click "Go to Family Safety settings" to finish the process and get into your account."

Below this is a 'Go to Family Safety Setting', button, which when pressed brings me to the 'Set Up Family safety' page, but i cannot do anything on this page.

I have tried this on
Windows XP pro with IE8
Windows XP Pro with Chrome
Windows 8 Pro with IE 10 (both Modern and desktop)

I have removed the accounts from family safety on the Windows * PC an don the family safety website
- This did not help

I removed my entire family safety account (including parents)
- This did not help

I recreated the accounts on my Windows 8 PC and selected them as child accounts for family safety (Thereby resubscribing to family Safety)
- This did not help.

I have 3 child accounts connected to me as a parent, 2 of these have the above issue, 1 (more recently created) does not.

Can you assist me in repairing these accounts.

Thanks

Family Safety Settings Won’t Sync between two machines

27. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

Hi

 

I set up Family Safety on our Windows 8 PC and our surface RT. Everything looks good and seems to sync the two computers, but in reality if my son uses the Windows 8 PC, that time is not deducted from the RT. I want him to have a total of 2 hours per day across both machines, but it seems he has 2 hours on each. Anyway to make sure they take time out of both?

Not able to allow applications

26. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hi,

I'm currently using Windows Family Safety to restrict applications for my son on his computer (Windows 7).  It was originally working quite well but not certain applications will not be allowed to run.  A prompt will appear, stating that the program isn't currently allowed to execute and provides the ability for myself to fill in my Microsoft Live account details and then click "Allow".

However, this doesn't appear to allow the program to execute.  Running the program again will just cause the prompt to reappear, with the same result if filled in and submitted.  This is very frustrating as he's unable to run new games or programs on the computer.

I've tried removing and reinstalling Windows Live Essentials (including Family Safety) numerous times and have removed him from monitoring and then added him back.  All with no change.  What is odd, is that the programs that he can usually run are still working.

Any help would be greatly appreciated.

Cheers,
Dave

Family Safety Curfew – Stops use but doesn’t “log off”

25. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,

Hi all,

 

I run a Windows 7 Home Premium SP1 64 bit computer with 2 user accounts, me as Administrator and my son as a standard user.

 

I have Windows Family Safety set up with curfew times on my son's account. We get the warning that he will be logged out in 15 mins etc, and when the curfew time comes the screen goes blank and returns to the log on screen where you can pick the account to login.

 

So what's the problem then I hear you ask?

 

The trouble is, whatever programs he was using at the time the curfew kicked in don't close, because as far as Windows is concerned he's still logged on and music that he was listening to etc keeps playing.  Below his account icon on the screen where you select the accounts it still says his account is "Logged In", but when you click on his icon it says "Your account has time restrictions that prevent you logging on at this time. Please try again later."

 

So Windows thinks he's still logged on, but Family Safety prevents him logging back in.

 

Why can't the system log him out properly and close down all the programs he had running when the curfew kicked in?

 

Family Safety is serving the purpose of kicking him off the computer at the required time and preventing use during the curfew, but it's not getting Windows 7 to actually log the account off.

 

 

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