When I am preparing an email message, to which I plan to attach a file that is stored on my hard drive (in My Docs for example), I find that if go to or have previously gone to the FOLDER first (during the email session - but before attempting to attach the doc/file) to preview the file/doc, when I return to the email message and attempt to attach the doc/file, the FOLDER is no longer listed among the items in My Docs. I can see other FOLDERS that are still listed in My Docs. However, I also cannot find other FOLDERS which 'disappeared' when I've tried to attach docs from FOLDERS during various other emails that I've previously composed. However, If / when I go out of email and go directly to my library and open My Docs, ALL of the FOLDERs are still listed. But when I return to the email message and attempt to find the folder & attach docs, the folder is not listed !?? So therefore, because I cannot find the folder, I cannot access any docs/files within the folder.
In order to get around this, I have to 1) come back out of Outlook, 2) go directly to my library & My Docs, 3) open the FOLDER, 3) copy and paste the doc/file that I want to attach, so that it is listed as a single file/doc (not contained within a FOLDER), 4) go back to the email and then access and attach the file/doc from My Docs. I DID NOT EXPERIENCE THIS PROBLEM BEFORE THE RECENT HOTMAIL UPGRADE TO THE CURRENT OUTLOOK FORMAT. I need help to understand why this is happening and where the folders are disappearing to and/or how do I access the folders directly through the Outlook attachment/insertion function.
THANKS SO MUCH FOR YOU HELP :)
Hello,
The number of new mails which is shown next to 'Inbox' under the heading 'Folders' in Outlook.com gives the new number of mails only in the folder Inbox though I have two sub-folders under Inbox.
Even the top pane which appears when you click the down button next to the heading Outlook which has links to move to SkyDrive, People and Calendar and of course, Outlook.com shows wrong number of new mails under the link Outlook.com when i am in SkyDrive and People and Calendar.
How can i solve this problem?
Thanks and Regards.
Hi,
My hotmail.com account has been migrated to outlook.com and I seem to have lost ALL of my emails and folders.
All I have is one email from Microsoft welcoming me to my new Outlook inbox.
How can I recover these emails/folders and how do I contact Microsoft so report this?
Many thanks in advance
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