revert from outlook plus to free outlook

14. September 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I had the old Hotmail account which I paid the £ 14.99 to upgrade to add free and was very happy with the service. However after having so many problems with outlook I have decided I want to keep the account but not pay for the service and revert back to the free service.

There seems to be no way to revert back to the free service the only options are to pay or close the account I don't want to do either. 

I am now getting bombarded with emails saying my credit card has expired (which I am aware of) but I dont want to enter a new card as I dont want to pay for such a poor service. I am happy to accept the free service instead and take my chances. 

Anyone have any ideas does the paid for service just expire and revert to the unpaid service.?

I also have a paid service to Sky drive which I am more than happy with

NOT AUTHORISED PAYMENT

22. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I was told that my ad free account was due for renewal a couple of months ago, I decided not to renew and went through the jumping of hoops process to make sure I would not  have money taken from my account as I no longer required this service. I received an e mail to confirm that I would not be subscribed to this service any longer and that payment would not be taken. Two days ago I looked at my card statement and found that payment had been taken and I was still subscribed to this ad free service. I have tried to contact billing and payments only to be fobbed off to other departments all over Asia, when I finally managed to get to the right person the line was so bad that I could not hear what was being said and they could not hear me !!.These calls have been costing me money all the time and even when I got through to complaints they kept me hanging on and then dropped the call on me .This happened to me last year also so I let it go having thought that a renewal was not possible again as my credit card details held by Microsoft were now invalid as this card had now expired and could not be used. To my horror I find that somehow Microsoft have gained access to another of my cards without permission and have used that for payment !.I would like some explanation on this matter please as I feel I have been cheated by Microsoft and that as far as I am concerned an illegal charge has been made and if this is not resolved I will be reporting it to the authorities as theft !!.I sincerely hope that a Microsoft moderator sees this post and will act on it accordingly.