Question about Outlook Express

I have both a personal company access to the forum and now a generic company access to the forum as on this submission. I had logged this new question under the generic company sign-in [amended text *** Email address is removed for privacy *** but it still ended up under the johnL666 entry - so presumably 'moved' as was moving between the sites].

The personal access was made under *** Email address is removed for privacy ***  (Display name johnL666)

The original submission on the  http://answers.microsoft.com/en-us site, under my personal login related to a client who had accidentally closed/deleted her Live ID account and wanted to re-instate it.

A reply from Richard_LS closed the thread and directed me to submit the concern to  'Microsoft Account Support' and to raise my question there.

I logged into the site http://windows.microsoft.com/en-US/windows-live/id-support  with the same Live ID as above (display John Lockwood) and submitted my question using the 'my problem isn't listed here' option.

I have now had a number of replies, but despite raising an access problem report as each reply is supplied, I am still unable to follow the provided link(s). The Subject references are:-

23rd October  SRX1221089117ID Your request for Microsoft Support

https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221089117

23rd October  SRX1221089117ID Service Request Update

https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221089117

23rd October  SRX1221115773ID Your request for Microsoft Support

https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221115773

23rd October  SRX1221115773ID Service Request Update

https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221115773

24th October  SRX1221211208ID Your request for Microsoft Support

https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221211208

24th October  SRX1221211208ID Service Request Update

https://support.microsoft.com/oas/default.aspx?tp=il&tenant=WOL&sd=winlive&incno=1221211208

In every case when I follow the link, logging in with Live ID as above I get the response

"

If I log into the http://answers.microsoft.com/en-us site using the same Live ID (display johnL666) none of these  replies are listed there.

Can you please advise how I may get access to the replies, get out of this loop, and then ultimately resolve the client's problem.

I have tried using the client's original login but that wasn't successful either.

Thank you