Hi Microsoft › Question about Outlook Express

Deleted Microsoft Account using Custom Domain Email Address (i.e. email address that is part of my own domain and not a microsoft issued email id)

23. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: email id, Hi Microsoft, Microsoft account

Hi Microsoft

I've been trying to resolve an issue for a week without success.

I had a microsoft account, that was created with a Windows 8 registration using my custom domain email address, that was deleted last week after speaking to an advisor in presales techincal support for a completely unrelated issue.

The advice I was given has caused problem in that I havent been able to restore the account using the same email address as I wanted.

The reason I deleted the account was so that I could clear the previous registration of any backups and unwanted data from areas like skydrive. I was advised this was the best way, but now it seems I cannot use the same email address to create a new registration and this is causing many problems as I cant order a surface pro 2 as required using the business email id.

It also means that I cannot register the email id I want against my user name when i register a new windows 8 computer.

I was advised that as I had used a non-microsoft email address, I would be able to delete and reuse the email ID in a new registration when I liked. I'm unable to do so.

I have been advised to try and restore my deleted account by using the following link

https://account.live.com/acsr

But this has not worked as the link says my account does not exist.

Please could you help.

I can provide my email ID in a private message if some can send me a message to reply to.

Finally, can you advise me of the time frame it will take to resolve this situation as it is causing a lot of problems and all because I was given the incorrect advice by Microsoft employees.

Hotmail blocking Gov emails at firewall level

18. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: firewall, Hi Microsoft, hotmail

Hi Microsoft,

We have determined that an auto generated email from https://nppes.cms.hhs.gov/IAWeb/login.do after sign up is being blocked to send to hotmail accounts. We have tested and it works fine with gmail, yahoo, etc, but hotmail appears to be blocking it. It does not even arrive in the junk folder so it seems to be at the firewall level.

I can provide the email that is used to send these, but do not want to post it for the public to see.

We also discovered that adding the email as a safe sender will allow the email through, however they cannot re-sign up with the same email to regenerate the email.

Please reply asap as to how we can proceed to unblock this issue where it is being blocked.

Thanks,

steve

I closed my account but I can’t open a new one with my existing email address

17. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Hi Microsoft, Organizational

Hi Microsoft,

I tried creating an Organizational login using my company email address, but i received an error during the application process, but you still created the login. Because of the error I couldn't login to an Office 365 cloud site, so I closed the account thinking I can re-create it, now it won't let me telling me my company email address is "not available". why? I can't even edit my existing Hotmail account to add it as an alias.

Question about Outlook Express

Deleted Microsoft Account using Custom Domain Email Address (i.e. email address that is part of my own domain and not a microsoft issued email id)

Hotmail blocking Gov emails at firewall level

I closed my account but I can’t open a new one with my existing email address

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