I'm running Outlook 2011 on a Macbook Pro OSX 10.9.2, with MS Live and Hotmail email accounts. My system was working fine, until it wasn't... right around the time I updated to Mavericks. I receive email as usual and sometimes send without problems, but my emails regularly get stuck in my outbox. I have to reboot the computer, restart Outlook, and then they will all send. I don't have a lot of complicated or competing apps installed, but I do run HyperDock. I should mention that this is happening with Mail as well, though not as often. I use a Hotmail account with Mail. Any information would be much appreciated!
KP
Hi,
My sister is travelling, she is currently in New Zealand. She has logged into her hotmail email in Brazil, Argentina, Chile, Peru, and now New Zealand. However recently she got a message saying that Microsoft was suspicious about her recent logins and the account needed to be verified. I assume this was due to the fact she had changed her location frequently during this time.
She attempted to fill out the form but was told it was rejected. We spoke to a Microsoft Support chat representative who suggested I log into her email in the UK and pass on the details to her so that the form would pass. I took screen-shots of the relevant sections (folders/sent email etc). And so we are 100% sure that the information provided was correct. However, the form has still been rejected. I was advised to 'escalate' the request, and have sent off two forms to do that. However they were also rejected and it was suggested that my sister re-submit the form 'from the location she usually accesses her email' despite it being abundantly clear that she would not be able to do that as she was is on the other side of the world, in New Zealand.
My sister needs this email as it includes important flight details/travel itineraries/contacts and is her main way of contact with back home. For this reason, creating a new account isn't really an option. The only suggestion from Microsoft is to re-submit the escalation request, but that would seem pointless. The information we provided was 100% correct, so it would seem there is a problem on Microsoft's end, rather than ours.
Anyone got any idea how to resolve this/has had the same experience?
Thanks
Good day: I'll try to be brief, but this is complicated. Several weeks ago, I purchased a Dell XPS 8700 running Windows 8, via the Dell outlet store. On the 2nd day of using the machine, I suddenly could not login to the computer. I login to the Dell with my Hotmail account, which is my primary email account and MS account. When I tried to access that Hotmail account from another device, I also could not login to my Hotmail email from there! I sort of panicked, as I use that email for a lot of communication and I was also very concerned that I could not login to my new Dell PC.
So after a LOT of internet searching, I found some MS on-line processes for password resets/changes. I had a terrible time getting this to work, but after a lot of attempts, I finally was able to change the password and was again able to successfully login to the Dell PC and access that Hotmail email account. However, I discovered that I could not login to that Hotmail account from another device, even with the new password that works on the Dell!
After a lot of messing around, I removed that Hotmail account from my iPhone and reinstalled it using the new password and I can now access that Hotmail account via the iPhone using the same password that I use on the Dell. This is how it should be. However, there are still some very troubling issues with this Hotmail account, which is my MS account.
I can access my SkyDrive account (associated to this Hotmail account) on the Dell PC by simply clicking on the icon, but I cannot access that SkyDrive account (again, the same one associated with this Hotmail account) on the iPhone, which always worked perfectly before. When I try to use SkyDrive on the iPhone, it asks me for a userid and a password and when I provide the Hotmail account and password that is working for both the Hotmail and the SkyDrive on the Dell,, I get this message:
Did you request a security change?
Someone with the email address of XXXXXXXXX started the process to change the password or security info on this Microsoft account and it will be available again on 3/5/2014. If you made this change choose yes and we'll help you get back into your account. If you didn't make this change choose no, it wasn't me to cancel the request.
Well, I did make the request via another of my email accounts, before I was able to successfully change my password and get back into my Dell and my Hotmail, but I'm afraid to touch this now for fear that my Hotmail account will stop working altogether and I will be locked out of the Dell and my Hotmail email again. I'm also afraid that on 3/5/2014, I'll be in another mess. I would like to change some of the security info in my MS account, but accessing this is also impossible due to the same security change message I mention above. Can anyone Please tell me who to contact to get help with this? I fear that on 3/5 I'll be out in the cold again. Any assistance would so greatly appreciated!!!! Thanks and God Bless!
How do I set up an email acct. under Windows Live Mail. I already have 2 Hotmail email accounts. Does these 2 Hotmail accounts have any connection with
Windows Live Mail or are both different email services. I'm using OS Windows 7 Home Premium with browser IE 10. ********************
Sorry this is long. I'm admittedly frustrated with myself for not remembering my passwords and with the systems for not having an appropriate way to help me recover them.
First off, I switched phones and didn't remember my live password. I don't send much email from there, so the available password reset interface is not an appropriate way to establish my identity. I filled out about half the boxes with info only I would probably ever have, but it was not sufficient. I do have some pretty clear cut other ways to prove who I am with respect to that account, but no one seems empowered to make the decision on that or even responsive to the possibility.
I did have that account linked to another old hotmail email, but initially didn't try to go that route because I figured there wasn't much chance I could get into THAT account after so long either. BUT after failing other options, I tried a password recovery on the old one.
The hotmail account is linked to my phone, so I've been expecting a password reset code for about an hour. The fact that it recognized my username, listed the correct attached phone number, and let me complete the request process tells me the account hasn't been deleted. But when I tried to email that old address, I received an "undeliverable" error.
So does the old hotmail account exist or not? It clearly hasn't been deleted and is not available for anyone else to use. Should I expect to receive the recovery code?
And on a side note if anyone happens to know, is there any way to submit proofs of identity to connect me to my account? I have all kinds of evidence, and as has been mentioned before, the current password reset interface is absolutely not appropriate for people who don't actively send mail from their accounts. I would like to submit attachments to my customer support requests but don't see how to do that.
Again sorry so long. Thanks for any help.
I've had a live/passport account for a long time, which I opened under a non-Hotmail email address, let's call it *** Email address is removed for privacy ***. I never used Hotmail, but did use passport, and later Skydrive and Skype. Now that I have a Win8 machine, I'm using that Microsoft account more, and putting more files on Skydrive.
I signed up for outlook.com when it first appeared, just to see what it was about. I didn't really use it, but now would like to try it out a little more extensively. However, here's my problem. It seems that there is a Hotmail email address that was created for me when I signed up for outlook.com. It is of the form: *** Email address is removed for privacy *** (not the real address, but similar). I wouldn't mind using outlook.com to send and receive email for *** Email address is removed for privacy ***, except that when I send email, it gets flagged as from *** Email address is removed for privacy *** on behalf of *** Email address is removed for privacy ***. I could accept that if *** Email address is removed for privacy *** didn't look so awful; if maybe it looked more like *** Email address is removed for privacy ***
So my question is this: is there a way get a new Hotmail/live/outlook.com email address that doesn't look so awful, and then tie it to my *** Email address is removed for privacy *** Microsoft account? Aliases don't help, because I'm trying to send mail as *** Email address is removed for privacy ***. Do I just sign up for a completely new Microsoft account, and then migrate my Skydrive and Skype accounts? I'd rather not have to do that if possible, but would like to know.
TIA
Here's the message that Outlook is giving me:
Recipients of email from this account may see "From hotmail_...@live.com on behalf of *** Email address is removed for privacy ***."
- To send and receive email from this address, please add this address to Outlook.
So I next clicked on "Add a send-and-receive account if you are sending and receiving email from your POP account." And went through these steps:
- POP server: pop3.live.com
- POP server port: 995
- POP SSL required? Yes
- User name: Your Windows Live ID, for example *** Email address is removed for privacy ***
- Password: The password you usually use to sign in to Hotmail or Windows Live
- SMTP server: smtp.live.com
- SMTP server port: 587
- SMTP Authentication required? Yes (same as POP3 username and password)
SMTP TLS required? Yes
When I do this I get this message:
"It looks like you're trying to add another Outlook account with POP. There's a better way. Add your account as Send-only, then sign in to the other account and set up Email forwarding."
Problem is I'm not "trying to add another Outlook account with POP", I'm just trying to setup Outlook.com to receive.
So, what do I do now?
Thank you in advance for your attention,
Pete
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