I have had my Hotmail email account for 8 Years and recently tried to put my email address on my mobile phone and as my password has been automatically signed in for this time... I could not remember it.
I filled out three forms to prove it is my account and they did not accept it ... even though there was plenty of proof it was my account.
I also went through the code system for Hotmail to send me another password using my mobile phone which has also not changed in 8 years ... but that was rejected as well.
I have a lot of important information on this email that I am desperate to access it asap.
I have also tried to contact a support line ... to no avail.
I have also started a new Hotmail account and let them know that my account has been temporarily blocked and that In was not successful with the recovery form.
I have received an email from them ... but all it does is go to a support page... no help!
Please can someone help me recover my email address... I appreciate that Hotmail have very good security ... But it is my account and no one else has ever had access to it... I am desperate.
Hope to hear from some one who can help me with this.
Thankyou
Mike
My husband and I have a Hotmail email account for our friends, family and acquaintances, with another name and password.
Since you have changed both of these to Outlook, we cannot have both accounts open at the same time on this computer.
A message appears that tells us that the other account is already open - however, this so-called 'open' one is the first one opened, and it is impossible to even sign in to the second one until the first one is closed.
This is totally inconvenient as we are often needing to check one against the other for specific information.
Can this be corrected?
And maybe you can explain - when we sign out -
from Bigpond (now Outlook) - we go straight into unmetered Bigpond news,
but from Hotmail (now Outlook) - we go straight to MSN news. Now everything is separate again. Huh?
cdcraftee
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