I've had a Hotmail account for many years.  Hotmail changed to Outlook while my computer had windows 8.  I upgraded to Windows 8.1 and I can no longer open my former Hotmail emails.  A brand new Outlook overrides the old email account and now I cant access or receive any emails sent to the old Hotmail address which is now Outlook

Hi There

I am not receiving emails to my @hotmail address from my friends who have @hotmail accounts. I am receiving all of my other emails. I have checked my Junk and Trash directories. Not sure what else to do. My friends who have @hotmail accounts also say they aren't receiving my emails. Your advice would be appreciated.

Thanks

KayJP

Dear Microsoft, 

A couple of weeks ago, I lost all the emails from my hotmail account from since I opened the account about many years ago. I first noticed it on my smartphone. 
I have read other threads, and I would like to clarify that 1. I have logged in on to the web browser many times, and therefore my account has remained active 2. I have not, by intention or mistake, deleted all the emails in my inbox, 3. I have not changed any settings that could have led to this mass clearance. 
This seems to have only affected my inbox and not my subfolders. 
I rely on my hotmail account very heavily to organise my life and I need the emails back as soon as possible. I would greatly appreciate your prompt help in the matter. 

Silver247

    Hello I cannot access my hotmail emails. I have just changed to an outlook address in my iPad settings and now they have disappeared. Help I need those emails
    Using Chrome on my Macbook, Outlook.com will accept my password, but then i get a screen saying : 
    Sorry, there seems to be a problem with Outlook at the moment
    If you continue to have this problem, please report it to Microsoft.
    Then i cant access my inbox/emails. 
    I can however, access the Settings, Skydrive, People and Calendar.

    Using Safari on my Macbook, i get the same error message
    My tablet (Google nexus) browser (Chrome) gives me the same error message.

    My iPhone email app gives me an error message saying that my username/password is incorrect.
    My iPhone safari browser say: Sorry, it looks like there was an error. Please try again.

    I have reported the error using the link, but 2 hours later and i still can't get in.
    Can anybody suggest a solution please?
    Hi there,

    I am unable to access all of my old hotmail emails after migrating to Outlook.com. While I am able to search for the emails and they do appear in my account, when I click on the emails, they are inaccessible. Any emails after my Outlook migration is accessible but all emails prior to migration are inaccessible.

    I migrated in March 2013.