Hi, I could not remember my original email accounts password after being overseas for 4 weeks. Unfortunately my computers hard drive also had software issues which mean I needed to purchase a new computer which is a HP Envy 23 i7. I have submitted several
verification forms to try to access my Hotmail account, contacted the Microsoft Customer Service, gone to a link to do a two step verification and have now been sent an email informing me that I have attempted to many times to sign into me email and to create
a new one. I have now created a new Hotmail account which has migrated through to Outlook. I have not been able to access my old Hotmail for 8 weeks, which is a personal as well as a business email. I have just now tried to call the Cusomer Service again
to no avail!!! Can anyone sort this out for me. I need to get into my old account!
https://support.microsoft.com/oas/default.aspx?&iid=188&iguid=b0aef5ac-9f96-4749-9b59-c2005ceaef1f_1_3&c=SMC&ln=en-us&st=1&wfxredirect=1
Here is my original support request. To recap:
I have FOUR Hotmail accounts. Up until recently, they were all linked. Now that Microsoft has its new policy of not allowing that, all of my accounts we de-linked before I could change the passwords on each of them. I can only access ONE of my accounts
now. I tried using the automated account recovery thing, but it always said my information was wrong.
All I need is a password reset on ONE of these accounts, and I can unlock the rest. So far, Microsoft support has completely IGNORED my issue, and responded in ways that don't relate to my actual issue.
This is very frustrating. I need to get into those accounts. Someone PLEASE HELP ME!!!!
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