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Filled in verification forms to reset hotmail password – told to make a new account :(

25. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: email verification, game account, hotmail password

Hi,

When I decided to update some personal info on my xbox 360 console, I was prompted to enter the password to the email address which is tied to my game account. Guess what, I forgot the password and couldn't gain access! Like many other users, I went through the email verification process to reset the password. I tried my best to fill in the blanks but I honestly couldn't remember much. Each time I filled in the form I received an email of rejection from MS (sent to my alternate address) saying that they couldn't verify my details for the inaccessible account.

Now, after several failed attempts MS have suggested that I make a new account. This is not good. I will have to scrap the game account which I have been using for many years and start fresh with a new one instead. I can easily make the same friends again but I will lose of all my achievements!

This is really annoying, I filled in the verification form with personal information that only I would know, including payment details etc so surely that counts for something, right?

So, I would like to know, what action can I take? Are there any support numbers I can call? Can I contact someone directly at microsoft through a technical support email address to solve this issue?

Hope you can help (community members and microsoft people!). I'm getting tired of dealing with automated responses.

thanks,

Filled in verification forms to reset hotmail password – told to make a new account :(

25. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: email verification, game account, hotmail password

Hi,

This is really annoying, I filled in the verification form with personal information that only I would know, including payment details etc so surely that counts for something, right?

So, I would like to know, what action can I take? Are there any support numbers I can call? Can I contact someone directly at microsoft through a technical support email address to solve this issue?

Hope you can help (community members and microsoft people!). I'm getting tired of dealing with automated responses.

thanks,

Iphone keeps asking for hotmail password

16. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail, hotmail password, microsoft, Microsoft Hotmail

About 3 months ago, I received an email from Microsoft to change my password, since then my Hotmail on my iphone 5 will ask me for my password at least twice a day. I enter the correct password and it fails until I open safari and login manually, that's the only way my Hotmail will authenticate. I have done everything possible to fix this problem. I have cleared my history, cookies and safari data, deleted the Hotmail account, re-added the account numerous times, changed my password about 10 times leaving out strange characters. I know it's not my iphone because I add my husbands Hotmail account and his account works. I don't have Hotmail added on anything other then my windows 8 laptop. I have logged out of Windows 8 and it still happens. I will place the password in settings and it will fail and error with unable to verify account information. I have tried adding Hotmail on my iphone by using Microsoft Exchange, Microsoft Hotmail and Other with no success. I have deleted all my email, changed sync settings, etc. I have tried everything possible and now I'm convinced it's a problem with my Hotmail account somehow being locked. Please check my account.

Thank You

my hotmail password keeps changing

13. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Hotmail Account, hotmail password

So today I logged on to my hotmail account and it said the password was incorrect. I changed it. Then after a few minutes it changed again. It keeps on changing. Has it been hacked. I checked the security information which was fine. Please help me!

Hotmail Password doesn’t work and no word from windows Live Help in over 48 hours

12. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail password, incorrect password

Hotmail started saying that I was using the incorrect password. Since I created my account over 15 years ago, the mobile number is old and the security question, at that time was created to be a reminder for my password, so therefore it doesn't work. I have been on the online chat and given the validation form to fill out and my reference ID is 1213597554 and told that someone would get back to me in 48 hours which hasn't happened. I'm getting very anxious because I'm due to fly in a few days and the details are in the email account. No one is able to provide any information. I can't talk to anyone. There isn't even an official platform to lodge a complaint. I want to know what hotmail is going to do if I miss my flight. I can't believe that it takes this long to recover an account. What can I do to expediate this matter!?????

If recovering an account is this complicated, then I don't understand why hotmail doesn't force us to update our information every 6 months when we log on. Surely after all the people on this forum have been long time users suddenly locked out and not remembering their information from over 10 years ago, I'd think that hotmail would come up with much easier ways to recover accounts and verify owners.

I cannot reset my hotmail password after being hacked. The reset link opens up an error page!

12. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: Hotmail Account, hotmail password

My hotmail account was hacked a week ago on the long weekend and I had it varified so that I could re gain access to it. Microsoft sent me an email saying all I had to do was re set my password and my email was good to go. The only problem is that I cannot re set my password. The link takes me to an error page that says it is a temporary error and that I need to try again later. This has been going on for a week now. I have tried different links and different ways to get to the re set password page and they all direct me to the same error. I have tried the link off of my laptop computer, my phone, my home computer, different browsers, etc. Is there another way I can re set my password to re gian access to my account?? I need to use this email address it is important and I have been using it for a long time now. It is my primary email account and I am missing important information by not being able to access it. What can I do?

need to access blocked hotmail to play xbox live

08. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail password, microsoft

I cant play on my xbox online because the system is asking me to validate the account. I do not remember my hotmail password and have tried to use the recovery system but Microsoft still refuse to give me my details. i would like to speak with someone over the phone or via another e-mail account to correct this problem. I cant play online games until this problem is sorted. is there anyway to change my xbox live account to another email address.

Thanks

IMPORTANT – I’ve forgotten my hotmail password and security question. can outlook access my emails and change my password?

04. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: facebook account, hotmail password, security question

this is important, firstly, my facebook account was hacked, and someone is impersonated me,i want to reset my facebook password so it sent link to my hotmail BUT i had forgot my email password!!!

i never use my email to send mail, after time through i forgot my passwordd.

Linked account on outlook is gone and now I can’t get into the old account.

02. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail password, new outlook account

My old hotmail account was linked to my new outlook account until recently when the linked feature was disabled by MS. Now I can't get into my old hotmail account because I forgot the old hotmail password (I never needed it because the accounts were linked and I could get to it from new new email). I've tried all the options under how to reset my password for my old account and they have all failed. How am I suppose to regain access to my old hotmail? There are important emails in there I need to have.

[Moved from feedback]

Linked account on outlook is gone and now I can’t get into the old account.

02. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail password, new outlook account

[Moved from feedback]

Question about Outlook Express

Filled in verification forms to reset hotmail password – told to make a new account :(

Filled in verification forms to reset hotmail password – told to make a new account :(

Iphone keeps asking for hotmail password

my hotmail password keeps changing

Hotmail Password doesn’t work and no word from windows Live Help in over 48 hours

I cannot reset my hotmail password after being hacked. The reset link opens up an error page!

need to access blocked hotmail to play xbox live

IMPORTANT – I’ve forgotten my hotmail password and security question. can outlook access my emails and change my password?

Linked account on outlook is gone and now I can’t get into the old account.

Linked account on outlook is gone and now I can’t get into the old account.

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