I used to be charged $19.95 a year for my Hotmail Plus account, which served me just fine. So why is Microsoft all of a sudden starting to charge me $9.95 a month now?????? This is nearly a 600 percent increase!!!! What is going on??
WW Austin
I have been getting mail for months saying they were attempting to renew my Hotmail Plus account. After the first attempt they said my payment method had expired, which it had so I went an removed the old one and added 2 new ones that were current. I continued
to get these emails even though I updated the payment methods AND set one of them that always has funds as the primary... yet Microsoft continued to try and use the one I removed. Today they say my subscription has been canceled... I am still trying to find
a way to renew it but thee is virtually no support in the account center as it directed me here. I have entirely too much email that goes to this address to lose it. I need someone to help me, or at leas give me a phone number or something right away. Thank
you.
My credit card changed and I had to go into update the card. However, I had to wait 30 days because I changed phones. Now my account is deactivated. The 30 days have passed and I went in to update the cc info. How do I reactivate my account?
I tried to change my credit card as my auto renew was set to a changed credit card. I thought I was able to do this but now it is showing expire on my hotmail Plus account. I have had this for many years and need to reactivate but there is no way to get in touch with microsoft on this
I have a Hotmail Plus account that I need to change some information on. When I requested a code so I could get into the account, they sent me one. I cut/pasted the code into the proper area and received the message that the code was incorrect. I then
typed it in (rather than the cut/paste method) and it still wouldn't take it. Now what do I do?
Dar Microsoft Tech guys;
Please advise ASAP how to recover my Hotmail Plus Account (*** Email address is removed for privacy ***) that was deactivated by Microsoft Billing. BOOM! No access to the pop3.live.com server for either my personal email or for my motel's business email wiothout any Notification, forewarning or inquiry when the acct's auto-billing failed.
Fortunately, I found a phone no for Microsoft billing, whom I called to investigate. After an hour or so on the phone with a patient and professional Customer Service Person, I was apprised that my cancelled account (*** Email address is removed for privacy ***) had been REACTIVATED. BUT despite several attempts with assistance from the Customer Servive Person, we could not access or recover my account or its email. AND Microsoft no longer provides any phone hotline to assist with such recovery issues.
So, I was instructed to set up an entirely NEW Account & password -- just so I could login to this Microsoft Forum to seek assistance, then wait for ~24 hours for a response / assistance.
Well guys, I hope to hear from you ASAP instead of in 24 hrs, since my motel business has ALREADY been DOA for ~24 hrs while investigating this hasty deactivation.
PLs advise RECOVERY Instgructions ASAP
Thank you
Scott Hathorn
Mountain View Motel & RV Park
Joseph OR
P.S. Microsoft used to have a phone hotline for Tech Support for such issues. What happened to that?
Dar Microsoft Tech guys;
Please advise ASAP how to recover my Hotmail Plus Account (*** Email address is removed for privacy ***) that was deactivated by Microsoft Billing. BOOM! No access to the pop3.live.com server for either my personal email or for my motel's business email wiothout any Notification, forewarning or inquiry when the acct's auto-billing failed.
Fortunately, I found a phone no for Microsoft billing, whom I called to investigate. After an hour or so on the phone with a patient and professional Customer Service Person, I was apprised that my cancelled account (*** Email address is removed for privacy ***) had been REACTIVATED. BUT despite several attempts with assistance from the Customer Servive Person, we could not access or recover my account or its email. AND Microsoft no longer provides any phone hotline to assist with such recovery issues.
So, I was instructed to set up an entirely NEW Account & password -- just so I could login to this Microsoft Forum to seek assistance, then wait for ~24 hours for a response / assistance.
Well guys, I hope to hear from you ASAP instead of in 24 hrs, since my motel business has ALREADY been DOA for ~24 hrs while investigating this hasty deactivation.
PLs advise RECOVERY Instgructions ASAP
Thank you
Scott Hathorn
Mountain View Motel & RV Park
Joseph OR
P.S. Microsoft used to have a phone hotline for Tech Support for such issues. What happened to that?
Since May 21 I have been unable to access my Hotmail Plus account via either Outlook 2010 or Windows Live Mail. This started after I changed my password (coincidence?) and now I can only login via a browser (which works fine). I also seem to have trouble
logging in with SkyDrive unless I have already logged in via the browser. NOTE THAT THIS IS HAPPENING ON 3 DIFFERENT MACHINES, 2 RUNNING WINDOWS 7 AND 1 VISTA.
Symptom: repeated requests for the login password which keep getting rejected even though correct.
Is there possibly something wrong with my Hotmail account that is causing this and, if so, can someone look into resolving this? I have uninstalled and reinstalled all of the pieces at my end and, since it is happening on multiple machines, believe the problem is related to an MS authentication bug.
Thanks.
Symptom: repeated requests for the login password which keep getting rejected even though correct.
Is there possibly something wrong with my Hotmail account that is causing this and, if so, can someone look into resolving this? I have uninstalled and reinstalled all of the pieces at my end and, since it is happening on multiple machines, believe the problem is related to an MS authentication bug.
Thanks.
After receiving notice of impending cancellation due to expired credit card, I updated my credit card details. My Hotmail Plus account was cancelled anyway even though the current credit card details are visible in my account! The link in the cancellation
email only takes me to and endless loop which never allows me to contact the billing deparatment with my querry. Please help!
I am usually billed in March every year for my Hotmail Plus account. However, due to all the changes and reverting to Outlook (which I hate) I might might stop paying for Hotmail Plus and let it revert to standard Hotmail.
Does anyone know if I will lose any of my emails and if there are any detrimental effects that reverting back to standard Hotmail that I may encounter.
Speaking/mailing anyone at Microsoft seems almost impossible these days so any advice would be much appreciated, especially from people that have experienced it.
Many thanks in advance.
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