Unable to receive into IMAP mailboxes – timeout 0x800C006F

04. June 2014 · Write a comment · Categories: livemail · Tags: ,

Since December 2013,  Windows Live Mail on several of our machines (both Win 7 HP SP1 and XP; and using different IMAP mailboxes) has stalled with “Your IMAP server has not responded within 60 seconds, …” when receiving into their Inboxes. When we finally give up and terminate the connection, we get an 0x800C006F. For those WLM clients with several mailboxes from the same IMAP email provider, typically most Inboxes are fine; only one (or rarely two) 'jam'.

 

This isn’t network congestion, because once it has happened, it never recovers. Completely removing all traces of WLM (all registry entries and data files in addition to the usual Win Uninstall) and reinstalling makes no difference whatever. Neither does installing a different version of WLM (we have tried from V14 [build 14.0,8117.0416] through V15 and V16, although the latest versions don’t of course run under XP).  We have checked the three usual IMAP error culprits (machine date/time wrong, Hosts file entries and DLL registration). The problem still occurs with anti-virus and firewall software fully disabled and with a direct broadband connection (i.e. direct to the broadband modem, bypassing any router port or other blocking).

 

We am running out of options!   

 

Some machines get as far as retrieving mail up to a particular date. Others retrieve all headers but only bodies up to a particular date. Still others retrieve all headers but no bodies.

However, each apparently hosed Inbox is readable by webmail and by Outlook 2010 and 2013!

[In passing, WLM is used on those particular machines because they need to share contact lists and calendars via Microsoft ActiveSync so cannot easily use another mail client apart from (chargeable) Outlook, and for other reasons cannot use outlook.com webmail]

Has anyone else experienced this?

Outlook for Mac 2011 issue with multiple IMAP mailboxes – Loses IMAP inboxes when pressing send/receive

14. May 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,

Hi all,

I am having a very strange issue with Outlook at the moment, and hope someone has a solution...

I've used Office for Mac for a long time and Outlook is used every day for both personal and business use. I have a total of 6 mailbox accounts linked to it, 1 POP and 5 IMAP and have never had any real issues at all until now. This issue has caused me to stop using Outlook until I can get a solution.

I initially open Outlook and am presented with all the correct folders, etc. I am prompted to accept the certificates from the external IMAP gateways and so on.. No problems... However if I press the Send/Receive button strange things start to happen! Firstly and most importantly, all my IMAP emails disappear from the grouped inbox, and all I see is my POP emails. Plus I have no access to the inboxes of any go my IMAP emails!!

It happens every time and i've tried a database rebuild and even a full install of Office, but it still does it..

Any ideas?

Microsoft Office 2011 Outlook – imap problems

05. April 2014 · Write a comment · Categories: Outlook for Mac · Tags: , ,

Hi,

I recently added to my Outlook 2011 existing Exchange mailboxes (which work perfect) a couple of imap mailboxes. Now I get regularly popup messages with eg

Mail could not be received at this time.

The server for account "Gmail" returned the error "Logon failure: unknown user name or bad password." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?

I already removed in Keychain the entries of the concerned mailboxes but this doesn't resolve the problem.

Can anyone help me on this, how to avoid these messages?

Thanks.