Second time hacked account

04. October 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
Hi Kristina S.,

Thank you for your response.  However like I said, this is my second time experiencing the same problem, and I remembered the procedure.  I have already submitted the online form which is not very flexible since it is predesigned form with no space to put any explanation about the situation.  I have already got the issue number and waiting for the reply.  Can we exchange this email privately?  Last time the person who answer to my question had private personal link so only the person and I were able to exchange questions and answer.  So whoever reply to this email now, can you please help to talk in private that I can directly reply back with the further questions?  That's how I communicated to recover last time.  I don't want to write all the detail to post in community.  Hopefully you can get back to me in timely manner.  Again, I have issue number for the request form I submitted and it might be faster and easier to look into my account if I give you that number.  Please respond asap with private link.  Thank you.

What is the status of issue number 96817037

13. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags:
Hi

My account *** Email address is removed for privacy *** has issues. I have tried sending a code to my phone and changing my password. I receive a code to my cell phone, I change my password and I am able to log on, but upon logging on, I get the message:

It looks like someone else might be using your account
To help you—and only you—get back into *** Email address is removed for privacy ***, we need to verify that it's yours.

Furthermore, I am unable to use the email: *** Email address is removed for privacy *** as this e-mail has been terminated, this was the alternate e-mail associated with my account *** Email address is removed for privacy ***, hence why I am using this alternate e-mail address.

Please assist, I've had this e-mail address for 10 years. Again, my issue number is 96817037

Thanks,

Katy.

My hotmail account is not working. I have filled the verification form my issue number is 96346505. I am unable to check the status of my issue. I have importand e-mails in that account. Help

07. August 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,

My hotmail account is not working. I have filled the verification form my issue number is 96346505. I am unable to check the status of my issue. I have importand e-mails in that account. Help

 

My hacked account is *** Email address is removed for privacy ***

new created account is *** Email address is removed for privacy ***

 

issue number

25. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: ,
I'm trying to recover my email M**********@hotmail.com and iv filled out the form and i have got this message 

Thank you for contacting Microsoft Support

We've received the recovery request for your Microsoft account m**********@hotmail.com. Your issue number is:  9********

What's next?

We'll review the answers you submitted and send you an update soon. Please note that it can take up to 24 hours for us to get back to you. If we are able to verify you as the account owner, you will receive a link to reset your password to regain access to your account.

Thank you for your patience. Microsoft takes the security and privacy of our customers very seriously, and our commitment to protecting your personal information requires that we take the utmost care in ensuring that you are the account owner.

Thank you, 

Microsoft Support Team

Microsoft respects your privacy.  To learn more, please read our Privacy Statement.

Microsoft Corporation

One Microsoft Way

Redmond, WA 98052

USA

Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox.



Come someone help me find out where i put my issue number in ?

It looks like someone else is using your email.

22. July 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
Hello Microsoft,

Problem:
So when I log in, outlook brings up this message "It looks like someone else might be using your account"
I go to send the conformation code and it has only listed my old validation email address which has been closed a long time ago.
So there is no way for me to retrieve this code, I have previously put a new validation email but has not shown up in the options.
The only thing I am able to do from this stage is send it to the closed account or fill out a validation form. (Validation form i have attempted to do 3 times and each time It was rejected until on the 3rd attempt I received this message:-

"Your security is important to us
Recently, we received several requests to gain access to kiko_iz_in_da_house@hotmail.. Unfortunately, we were unable to verify your ownership using the information that was provided. Microsoft takes the security and privacy of our customers very seriously. We are committed to protecting your personal information, and our careful account recovery process is intended to protect you from any possible malicious activity."

Below are issue numbers for these validation attempts:

Your issue number is:  94302847
Your issue number is:  94305773
Your issue number is:  94403706

Now for the weird thing in this whole mess, I am able to change my password from the most recently updated validation email address which I am able to send password recovery emails too. I have changed the password multiple times in hopes to be able to override the "It looks like someone else might be blahblahblah" mess. Yet still no progress.

Please help I'm getting desperate here, this email is currently registered to multiple services such as xbox live, music stores, game licences etc.
Its very valued and this has never happened to this extend before.

Last time I had access to this account was through mobile app on my HTC a few days ago.

Thanks alot

Chris

Cant sign in account.

05. February 2013 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , ,
i had to enter in the sign in on my xbox and the email has been delited, i have called microsoft and they have advised me to contact you, i have the issue number for the acount and would like to know weather you can do anything to help the issue number is 7543387

MSN email 25/8/2012 issue number is 51582880. the email told me that I would receive a reply about my *** Email address is removed for privacy *** email. One month later, still no reply. Why not?

23. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: , , , , , ,

My email address that I have had for 10 years has been blocked by Microsoft; along with all my friends and business connection's email addresses.  I have been told it is blocked because 'someone' may have been using it without my knowledge.  I have trying without success to reestablish my original email address. Can't figure out if it is arrogance or incompetence I am up against; or a combination of both, or?   What does one do against a huge worldwide organisation who don't care if a customer leaves their company. Phoning them to complain is not an option that is given to us.

   Does anyone have a snail mail address for Bill Gates or his top executives, where I could sent a registered recorded urgent letter.  It would be appreciated.  I don't except this kind of treatment and will not except not getting my original email address back.   Anyones help will be really appreciated.  Thank you!