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Gmal account prompts for password every time

16. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: Customer, Diane, Gmail, Gmal, issue, network password, pop

HI Diane,

I have come across a issue were customer is using an Imap a/c with Gmail, Were he gets network password prompt everytime, The same a/c works fine when its setup as POP3, We have tried what ever we could do from our end, Could you please suggest us few steps, It wil be a great Help.

Waiting for your reply.

Best Regards,

Istak.T

*** Email address is removed for privacy ***

[New message split by moderator from a question about Microsoft Word]

Messenger says not responding whenever I try to use it.

14. September 2012 · Write a comment · Categories: Messenger · Tags: hotmail, issue, month, note, programme

Everytime I try to use messenger a note at the top says not responding, this happened for a while with hotmail, but that seems ok now, but I haven't been able to use messenger now for a month. I try to close and the option of close programme or restart appears but this never resolves the issue.

Slow send on Outlook 2011 vs. Exchange 2007

11. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: ActiveSync, Exchange 2007, issue, problem, speed, speed problems, way

Hi,

for months now I recognize that Outlook 2011 (14.2.3 in my case) is painfully slow in sending mails. My Mac does meet all criteria. I do not see any speed problems using Activesync or RPC. Just Outlook 2011 and EWS. Mail is not awfully fast but way faster than Outlook 2011 using the same accounts. The problem seems to be quite common and seems to be an Outlook 2011 issue rather than something else according to may posts here and in other forums.

This happens with small mails as well as with large ones. Larger Attachments are extremely problematic.

I had to rebuild my database several times and a few weeks ago even had to delete and recreate my account. The problem persisted. Any idea? How can/shall I debug this?

Kind regards,

Password issue

10. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: hotmail, ipad, iPhone, issue, password

I changed my password using my laptop. I can open my hotmail account using my new password, but I cannot open it using my iPad or iPhone. What do I do? It is blocking my iPad and iPhone.

Distorted or jumbled mailbox? Page is mixed up and blue?

09. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: com, Distorted, hotmail, issue, microsoft, Microsoft Hotmail, section

Some users have reported the following problems in the last few days in the forums. The problems are -

Distorted Mail box
Everything seems jumbled
Page is mixed up and blue
hotmail format has changed
hotmail is not loading properly
message appears at bottom of the page

Microsoft Hotmail team made some fixes on Friday 7th Sept and believes these issue should not exist anymore.

Some users of Hotmail have reported the following workaround for for them:

Log into Hotmail
Navigate to your Inbox
In the upper right corner of the page, select Options and More options…
Under the Customizing Hotmail section select Advanced privacy settings
Under the Using HTTPS for Extra Security section select Go to HTTPS settings
Sign in with your Live ID if prompted
You should now be on a page titled Connect with HTTPS. Click the button to enable “Use HTTPS automatically (please see the note above)”
Click the Save button and you will be returned to your Inbox.

Note: The above workaround doesn't apply to Outlook.com as Outlook.com defaults to HTTPS (even if you chose to be defaulted to HTTP, Outlook.com will default you to HTTPS only. Its all good, HTTPS is better!)

It is possible that the browser that you are using cached all the bad data when you had the problem. We suggest that you optimize your browser. You can refer to this link for the steps on How to How to Clear your Browser's Cache. We also suggest that you follow the troubleshooting that was provided on this link:Are you having trouble reading your messages?

If any of the steps worked for you, please reply to the thread and let us know which one worked for you.

If the above suggested resolutions didnt fix the issue for you, Microsoft would need your help in investigating the issue further, as we are unable to reproduce the issue at our end.

We need you to provide us a fiddler trace. Steps to capture a trace are given below. If you are willing to help Microsoft investigate further, please reply to thread with -

"I'm willing to help Microsoft and provide a fiddle trace. Please open a private upload area, I'll upload the log file for you".

Once we see you message we will open the private area where you could provide us with logs.

Thanks for your help in advance.

Best regards,

Shikha

Suddently can’t send emails through Outlook 2011 for Mac

06. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: error, error message, incoming emails, issue, office, Outlook account, Suddently, use

There are 4 of us in the office and we all use Outlook for Mac 2011. A few weeks ago, 2 of us noticed that suddenly the emails we sent through Outlook were not getting to the recipients (the other 2 are sending and receiving with no problem). We get no error message, and it looks as if our emails have been sent (they appear in our sent box). We found out they weren't actually being sent because several people told us they did not receive emails that we had sent them. Incoming emails work fine. Outgoing emails to the other 3 people in the office do work, but no one else.

Since then I've contacted our email service provider several times about this issue. They've had me change the outgoing server info in my Outlook account settings. I've tried changing those settings to read exactly like the settings of the 2 of us that are not having problems. Nothing has worked. It seems to be a Microsoft issue and I don't know what else to do.

Any help would be greatly appreciated!

Why will Outlook not update exchange

05. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: access, Customer, email access, isnt, issue, macbook, web

I have a customer that uses our hosted solution Server 2008 Exchange 2010 for email access and web dav file share. They have 8 Macbooks connected to the system and they all use Outlook 2011. One user has an issue where he's reading and deleting emails within Outlook on his mac but it isnt updating Exchange which in turn means his iphone isnt clearing down the read and deleted emails. If i log on to the owa mailbox i can see that the emails havent been read or deleted. We have this issue for one user with the newest MacBook. It first occurred 4 months ago and i ended up removing the account and resyncing the whole lot which took a few hours due to the size of the mailbox. I've right clicked the folders and told it to resync but it remains the same. Does anyone have any help they can provide please? thanks

The user doesnt want to rebuild the outlook account. Am i missing somthing obvious

MacBook Pro, Mac OS X (10.7.3), Outlook 2011

Nothing I do works

03. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: account recovery, issue, microsoft, Microsoft account, nothing, security, way

I am trying to recover my hotmail account I received this message

I have looked into your issue and it appears that you will have to go through Microsoft account recovery to regain access to your account.

Please understand that we take the security of your account very seriously. You will have to go through a process to prove that you are the rightful owner of the account.

I know that this is very frustrating since there is no other way for a customer to prove his ownership of a particular account but to go through the Microsoft account recovery process. Kindly follow the instructions the previous agents have provided.

Please try to provide as much accurate information as you can about your account every time you answer the questionnaire to make sure you pass. Our system may escalate your issue after a few attempts.

Thank you very much,

Lean_O.

Where is the link to continue the process to the account recovery process.

Please help!! I need this account back I'm desperate my job depends on it!!!

Thanks

Security issue about suscbicious e mails from msn asking for my data

02. September 2012 · Write a comment · Categories: Hotmail, Outlook.com · Tags: issue, mail, message, Msn, personal questions, security, security issue

Dear frien in msn

I received two e mails on my hotmail account this week informing me that my e mail account will be shut down if I did not give answers to some personal questions

I need to be sure if this is a true msn message or something harmful

Thanks

Rebuild Identity fails

01. September 2012 · Write a comment · Categories: Outlook for Mac · Tags: database, issue, office, Rebuild, stop

[Posted on old thread]

Guys,

This is not working. I have the same issue my Identity is 2 GB. Following the microsoft guideline for rebuilding the identity the program (Microsoft Database Utility) is trying to close all MS applications. But th eforced stop shows no MS office applications running.

So once again MS product fail. I wish i could return the license and get my money back.

Question about Outlook Express